At a Glance
- Tasks: Respond to customer enquiries and support the sales team with new orders.
- Company: Join SG Fleet AU, a leading financial services company in fleet management and vehicle leasing.
- Benefits: Enjoy hybrid work options, wellness days, gym subsidies, and ongoing training.
- Other info: We embrace diversity and offer a supportive work-life balance.
- Why this job: Be part of a fun, friendly team that values your contributions and offers career growth.
- Qualifications: GCSE level 2, strong communication skills, and ability to resolve problems effectively.
The predicted salary is between 24000 - 36000 £ per year.
AS A CUSTOMER SERVICE OFFICER YOU WILL effectively and efficiently respond to day-to-day enquiries from our drivers, liaising with internal and external stakeholders and supporting the sales team by processing new orders. This role supports and works closely with the Team Leader, Sales Executives, Customer Success Managers and Head of Consumer.
YOUR DAYS WILL INVOLVE:
- Thoroughly and efficiently respond to driver phone and email enquiries to ensure that the customer has received accurate and timely resolutions to their enquiry
- Maintain excellent systems notes that are accurate, complete and timely. Update systems with detailed actions, comments and communication as per company policy and procedures
- Ability to retain a high level of technical information to respond accurately to complex customer enquiries including answering questions relating to salary sacrifice
- Process new orders quickly and efficiently ensuring attention to detail
- Take ownership of personal development and customer service core competencies
- Work effectively with the team to ensure excellent customer experience, adherence to all KPIs and support the improvement of the Customer\'s satisfaction levels
a Little Bit About You:
- GCSE - level 2
- Ability to build and maintain internal and external relationships with key stakeholders
- Superior communication skills, both written and verbal, ability to communicate at all levels
- Ability to resolve problems through to complete resolution in a timely, effective manner
- Strong organisational and prioritisation skills
- Sound computer skills including Intermediate MS Office
- High level of numeracy aptitude, attention to detail and ability to understand complex finance/taxation concepts
Who We Are:
We are a financial services company that specialises in fleet management, vehicle leasing and salary packaging, with a presence across Australia, the UK and NZ. With 3 major brands, a total portfolio under management of $2.5 Billion and over 1100 employees, we work at the forefront of the fleet management and leasing industry. We believe that our people are the most important contributor to our continued success and are instrumental in making us a great place to work.
OUR CULTURE:
When adding a new member to the SG Fleet Group family, we look for people who embody our values, allowing us to provide an unparalleled customer experience. You will have the opportunity to thrive in a positive and fun atmosphere where everyone is valued and recognised for their efforts, whilst being a part of an amazing team.
SOME OF OUR PERKS INCLUDE:
- We are a fun, friendly team where you\'re not just a number
- Hybrid work from home, work from office
- 3 “Wellness” days per annum (yes, in addition to your annual leave!)
- We will give you ongoing training and development within your role
- Additional parental leave benefits for both primary and secondary carers
- Gym and Education subsidies
- Long Service Leave and additional Sick Leave benefits
What\'s Next:
We\'d love to hear from you if you\'re ready to take on your next challenge at a company that embodies diversity and belonging while also offering work-life balance and career development.
We are a proud equal opportunity employer, and welcome everyone to our team.
Customer Service Officer in Hampton in Arden employer: SG Fleet AU
At SG Fleet AU, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and recognised for their contributions. With benefits such as hybrid working options, wellness days, ongoing training, and generous parental leave, we foster an environment that prioritises employee well-being and professional growth. Join us in our mission to deliver outstanding customer service while enjoying a supportive atmosphere that encourages collaboration and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Hampton in Arden
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SG Fleet AU. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SG Fleet AU before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer in Hampton in Arden
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SG Fleet AU:Your cover letter is your chance to shine! Tell us why you want to work at SG Fleet AU specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SG Fleet AU!
How to prepare for a job interview at SG Fleet AU
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
