At a Glance
- Tasks: Manage customer orders and deliver outstanding service while solving problems.
- Company: Join a leading manufacturer in door hardware and security solutions.
- Benefits: Earn up to £27,800 with hybrid working and career development opportunities.
- Other info: Enjoy a flexible work environment with a 37.5-hour week.
- Why this job: Be part of a supportive team and make a real impact on customer satisfaction.
- Qualifications: Customer-focused individuals with a passion for building relationships.
The predicted salary is between 27800 - 27800 £ per year.
- Customer Service Advisor
- Willenhall | Hybrid Working | Up to £27,800 + Excellent Benefits
SFR Recruitment Solutions are delighted to be partnering exclusively with a market-leading manufacturer and supplier within the door hardware and security solutions sector in the search for a Customer Service Advisor to join their successful and growing team in Willenhall.
This is an excellent opportunity for an experienced customer service or sales support professional looking to join a well-established business that values customer satisfaction, teamwork, and career development.
Following an initial training period in the office, the role will operate on a hybrid basis, with three days per week in the office and flexibility around office-based days.
The Opportunity
As a Customer Service Advisor, you will play a key role in ensuring the smooth day-to-day operation of the Internal Sales Office.
Managing your own customer account base or geographical region, you will be responsible for delivering an outstanding customer experience through efficient order processing, proactive communication, and effective problem solving.
Working closely with sales, warehouse, manufacturing, and customer support teams, you will help ensure customers receive a professional, responsive, and solutions-focused service at every stage of the customer journey.
Key Responsibilities
- Manage the full customer order lifecycle from order receipt through to delivery and payment.
- Process orders accurately and efficiently using internal systems.
- Handle customer enquiries relating to pricing, products, stock availability, promotions, and delivery updates.
- Resolve customer queries relating to orders, deliveries, credit returns, and account information.
- Process credit notes and support accurate order book management.
- Liaise with warehouse and manufacturing teams regarding delivery schedules and product availability.
- Support external sales teams with customer information, quotations, and order updates.
- Maintain accurate customer, product, and pricing information within CRM and internal systems.
- Ensure customers receive up-to-date price lists, catalogues, product literature, samples, and promotional information.
- Assist with project work and provide support across the wider Sales Office team when required.
- Contribute towards departmental KPI targets
What We're Looking For
We are keen to speak with customer-focused individuals from any industry background who enjoy building relationships, solving problems, and delivering excellent service.
Salary & Benefits
✅ Salary up to £27,800 per annum ✅ Hybrid working (following training) ✅ Three office days per week with flexibility ✅ 37.5-hour working week ✅ Monday to Friday, 9:00am – 5:00pm ✅ 30-minute lunch break ✅ Opportunity to join a supportive and collaborative team ✅ Career development and training opportunities ✅ Work for a recognised industry-leading business
SFR Recruitment Solutions – Specialists in Customer Service, Sales Support, Architectural Hardware, Doors, Security Products and Building Products Recruitment
Customer Service Advisor in Willenhall employer: SFR Recruitment Solutions
SFR Recruitment Solutions is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the healthcare and construction sectors. With a strong commitment to employee growth, we provide ongoing training and development opportunities, ensuring our team members thrive in their roles while making a meaningful impact on projects that enhance community health services. Located in a vibrant area, our company also promotes a healthy work-life balance, making it an attractive place for professionals seeking rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Willenhall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SFR Recruitment Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SFR Recruitment Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Willenhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SFR Recruitment Solutions:Your cover letter is your chance to shine! Tell us why you want to work at SFR Recruitment Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SFR Recruitment Solutions!
How to prepare for a job interview at SFR Recruitment Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
