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For Companies At a Glance
- Tasks: Provide top-notch technical support to customers and sales teams while assisting in product development.
- Company: Leading UK supplier of window and door hardware with a focus on innovation.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction and product quality.
- Qualifications: Knowledge of fenestration hardware and strong problem-solving skills are essential.
- Other info: Exciting opportunity for career advancement in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
Technical Support Specialist
Department: New Product Development / Technical
Reporting to: Technical Manager
Our client is a leading UK supplier of Window & Door Hardware and ancillary products.
Responsibilities
- Front-line technical support for customers
- Front-line technical support for internal & external sales teams
- Maintain our library of profile related documentation
- Support the technical team relating to the product training programme for the business
- Support colleagues with key procedures relating to our test equipment
- Assist in the New Product Development processes as required
- Support colleagues in the Quality Control procedures as required
- Support colleagues in producing greenteQ technical documentation
Key Requirements
- Knowledge of fenestration hardware solutions within the PVCu, Aluminium and timber sectors of the market
- A problem solver
- Customer relations experience
- Experience with CAD software packages would be a benefit, but not essential
- Experience with Microsoft software such as Excel, Word and PowerPoint
- Experience with CRM systems and advantage
- Full clean driving licence
If you are interested in this position, please contact SFR Recruitment Solutions for a complete job description and a confidential conversation.
Architectural Ironmongery | Internal & External Doors | Access Control | Window & Door Hardware
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Technical Support Specialist employer: SFR Recruitment Solutions
Contact Detail:
SFR Recruitment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with window and door hardware. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of a Technical Support Specialist.
✨Tip Number 3
Brush up on your CAD and Microsoft skills! Even if they're not essential, having a solid grasp of these tools can set you apart from other candidates. Plus, it shows you're proactive about your professional development.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with fenestration hardware solutions and any relevant customer relations experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your problem-solving skills and any experience with CAD or CRM systems, as these will catch our eye.
Showcase Your Technical Knowledge: In your application, don’t forget to showcase your technical knowledge related to window and door hardware. We love candidates who can demonstrate their understanding of the industry and how they can contribute to our New Product Development.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SFR Recruitment Solutions
✨Know Your Stuff
Make sure you brush up on your knowledge of fenestration hardware solutions. Familiarise yourself with the different materials like PVCu, Aluminium, and timber. Being able to discuss these confidently will show that you're serious about the role.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled technical issues in the past. Think of specific scenarios where you solved a problem for a customer or improved a process. This will demonstrate your ability to think on your feet and provide excellent support.
✨Get Comfortable with Tech
Even if CAD software experience isn't essential, it’s a good idea to familiarise yourself with it. If you have any experience with Microsoft Office or CRM systems, be ready to discuss how you've used them effectively in previous roles.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s products and the technical support processes. This shows your interest in the role and helps you understand how you can contribute to the team right from the start.
