At a Glance
- Tasks: Provide technical support and advice to customers on security systems.
- Company: Join a growing and ambitious business in Leeds.
- Benefits: Competitive salary, performance bonuses, private healthcare, and early finish Fridays.
- Other info: Enjoy a modern office environment with clear career progression.
- Why this job: Become a product specialist and build strong customer relationships.
- Qualifications: Experience in CCTV, access control, or gate automation is essential.
The predicted salary is between 30000 - 35000 £ per year.
We’re Hiring: Technical Support Specialist
Location: Leeds (Office-Based)
Salary: £30,000 – £35,000 + Bonus
Working Hours: Monday–Friday | 39-hour week
SFR Recruitment Solutions are working with a growing and ambitious business looking to strengthen their technical team. If you’ve got a background in CCTV, access control, gate automation or security systems — this could be a great move.
The RoleYou’ll be the go-to person for customers needing:
- Technical support
- Product advice
- Troubleshooting assistance
You’ll work closely with installers, fabricators, and contractors — helping them solve problems, configure systems, and get the best from a wide range of products. This is a hands-on, customer-facing role where you’ll build strong relationships and become a true product specialist.
What We’re Looking For- Experience in CCTV / access control / gate automation / security systems
- Background in installation, commissioning, technical support or engineering
- Strong problem-solving skills and a customer-first mindset
- Confident communicator who can explain technical solutions clearly
- Performance bonus scheme
- Full product & industry training
- Private healthcare (after qualifying period)
- Birthday off + holiday purchase scheme
- Early finish Fridays
- Modern offices + great team culture
- Clear progression within a growing business
If you’re looking to move into — or develop further within — a technical support role in a growing sector, I’d be keen to speak with you.
Get in touch with SFR Recruitment Solutions to find out more.
Technical Support Specialist in Leeds employer: SFR Recruitment Solutions
Join a dynamic and ambitious team in Leeds as a Technical Support Specialist, where you'll enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries, performance bonuses, and unique benefits like early finish Fridays and birthday leave, this role offers a rewarding opportunity to build strong customer relationships while becoming a product expert in the thriving security systems sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the CCTV, access control, or security systems sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Support Specialist role.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge and be ready to explain how you’d troubleshoot common issues. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to showcase your customer-first mindset! During interviews, share examples of how you’ve gone above and beyond for customers in the past. We love hearing about those moments that make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are eager to grow within our team.
We think you need these skills to ace Technical Support Specialist in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in CCTV, access control, or security systems. We want to see how your background fits with the role, so don’t be shy about showcasing relevant skills and achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how your problem-solving skills can benefit our team. Keep it friendly and professional, just like us!
Show Off Your Communication Skills:Since this role involves working closely with customers and installers, make sure to demonstrate your ability to communicate complex technical solutions clearly. We love candidates who can break down jargon into simple terms!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the attention you deserve. Plus, it’s super easy!
How to prepare for a job interview at SFR Recruitment Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of CCTV, access control, and gate automation systems. Be ready to discuss specific products and troubleshooting techniques, as this will show your expertise and confidence in the field.
✨Practice Problem-Solving Scenarios
Prepare for common technical issues that customers might face. Think through how you would approach these problems and be ready to explain your thought process clearly during the interview. This will demonstrate your strong problem-solving skills.
✨Show Off Your Communication Skills
Since this role is customer-facing, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to ensure you can communicate effectively and confidently, making it easy for customers to understand.
✨Research the Company Culture
Take some time to learn about the company’s values and team culture. Being able to align your answers with their ethos will help you stand out as a candidate who fits well within their growing business.
