Customer Service Coordinator

Customer Service Coordinator SFR Recruitment Solutions are supporting a very good client of ours based in the west midlands and a leader in the lock and security manufacturing industry. Main Tasks & Responsibilities Customer: · Liaising directly with customers either by telephone, electronically or occasionally face to face. · Responding promptly to customer enquiries, queries, · Providing help and advice on the company’s product ranges. · Supply pricing and delivery times. · After Sales support and registering customer complaints. · Sending quotations to customers electronically. · Follow up after quotations. · Maintaining records on the CRM. Order Processing: · Processing orders from customers. · Sending order confirmations. · Communicating and coordinating with internal departments – production, quality, marketing and logistics. Administration: · Support the regional Sales Managers, pricing, samples, and historical orders. · Managing customer accounts · New account applications · Master Key Calculation / DOM XL · Processing Master Key documents within production · Supporting the sales team in the specification and design of MK systems · Completing the complaints database. · Archiving. Core Benefits:- * Attractive salary * 24 days of annual leave * Company pension scheme * Company sponsored health cash plan * Private medical care Hours of Work: 39 hours per week. 8:00am – 5:00pm Monday to Thursday. 8:00am – 4:00pm on Fridays. If you are interested in this position, please contact SFR Recruitment Solutions