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- Tasks: Handle customer disputes, process orders, and provide top-notch service across various communication channels.
- Company: Join a dynamic team at SFL, committed to excellent customer service.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in customer satisfaction while learning and growing your career.
- Qualifications: 5 GCSEs A*-C/9-4 including English and Maths; good communication and computer skills.
- Other info: Flexible working environment with opportunities for personal and professional development.
The predicted salary is between 18000 - 25000 £ per year.
The main purpose of the role is dealing effectively with customer disputes and resolutions. Responsibilities include:
- Entering incoming orders onto the MIS system.
- Providing product knowledge, information or service offering on customer enquiries.
- Communicating via phone, emails, online chat or face-to-face with customers.
- Updating and maintaining records on our software system to identify and gather analysis.
- Monitoring trends on failing parts or re-occurring customer disputes to improve products.
- Communicating with customers regarding returns and disputes.
- Finding the best way of resolving issues.
- Advising customers on product and service offerings.
- Processing orders and requests for collections.
- Creation of loss/damage letters to customers relating to hires.
- Contributing to the regular review of the company's procedures to improve customer service.
- Liaising with colleagues to source additional equipment required to fulfil orders.
- Planning for deliveries and collections to ensure customer satisfaction.
- Preparing quotations for new contracts and following these up.
- Processing all input to IT systems and paperwork relating to hires or sales.
- Developing and maintaining knowledge of the company's products sold and equipment for hire.
The successful candidate will have:
- 5 GCSEs grades A* - C/9-4 or equivalent (including English Language and Maths).
- An excellent telephone manner.
- A good understanding of what good customer service entails.
- Good basic computer skills - knowledge and use of Excel, Word and emails.
- Ability to communicate in a professional but friendly manner.
- A good attention to detail with a commitment to ensuring quality and quantity of output.
- Flexibility to work in all areas, either independently or as part of a team.
- Commitment to promoting behaviours as set down in the SFL Employment Handbook.
If this role sounds interesting and you think you have the relevant experience, please send your CV to HR@sflmobileradio.co.uk. SFL are committed to equality of opportunity for all staff and welcome applications from any individual regardless of sex, age, disability, gender reassignment, sexual orientation, race, religion, or belief. All applications are welcome.
Customer Service Apprentice employer: SFL Mobile Radio
Contact Detail:
SFL Mobile Radio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice
✨Tip Number 1
Get to know the company inside out! Research their products and services, and understand their customer service ethos. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone, via email, or face-to-face, being able to convey information clearly and professionally is key. Try role-playing with a friend to boost your confidence.
✨Tip Number 3
Be proactive during the interview process! Prepare questions about how they handle customer disputes or what tools they use for order processing. This shows you're thinking ahead and are ready to contribute from day one.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Apprentice
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can handle disputes and provide excellent service, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Apprentice role. Share specific examples of how you've dealt with customer enquiries or resolved issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and professionally. Whether it's through email or phone, we want to see that you can engage effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SFL Mobile Radio
✨Know Your Customer Service Basics
Before the interview, brush up on what excellent customer service looks like. Understand common customer issues and how to resolve them effectively. This will help you demonstrate your knowledge during the interview.
✨Familiarise Yourself with the Company’s Products
Take some time to research the company’s products and services. Being able to discuss them confidently will show your enthusiasm for the role and your commitment to providing great service.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice speaking clearly and professionally. You might want to do mock interviews with friends or family to get comfortable with answering questions about customer disputes and resolutions.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask at the end of your interview. This shows that you’re genuinely interested in the role and the company. You could ask about their approach to customer service or how they handle feedback from customers.