At SFI Health, we believe we have the responsibility to bring proven natural health solutions to people’s healthcare needs. We are a global natural health company committed to sourcing and producing natural medicines to the highest standards. Backed by evidence of effectiveness, quality and safety, our products are marketed around the world using our international community of leading life sciences companies and distributor networks. We are looking for a highly organised and proactive Supply Chain & Customer Service Coordinator to support the smooth and efficient flow of materials and products across our supply chain. The primary purpose of this role is to deliver exceptional customer service while supporting the effective management of supply chain activities. The role is responsible for processing and administering customer orders within the ERP system, providing timely support and communication to customers and internal stakeholders, and coordinating activities throughout the Order-to-Cash (OTC) process. Working closely with cross-functional teams, the position ensures customer requirements are met, inventory and supply chain activities are effectively managed, and orders are fulfilled on time and in full, while maintaining high service standards and supporting business objectives. Act as the primary point of contact between customers and the business, ensuring effective communication, prompt issue resolution, and exceptional customer service throughout the Order-to-Cash (OTC) process. Process customer orders and enquiries from acknowledgement through to delivery, ensure liaison with cross functional teams, suppliers, and customers in a professional manner. Coordinate with Planning / Production Team to confirm product availability to meet customer requirement. Coordinate with the warehouse team to ensure orders are picked, packed and ready for dispatch as per agreed dates. Support compliance with company procedure and applicable GMP/GDP and export requirements. Prepare Health Certificates and other relevant export documents as per customer / customs requirements. Obtain and compare freight quotations and negotiate freight rate and terms where appropriate. Coordinate with Logistics Partner and ensure all shipping documentation are complete and accurate. Support the Supply Chain Manager in the effective management of inventory, customer requirements, and supply chain activities to achieve both customer satisfaction and business objectives. Equivalent relevant experience in operations, supply chain, manufacturing or logistics. Good working knowledge MS office & SAP Minimum 3 years' experience in a customer service, supply chain, operations, or manufacturing role, with responsibility for order processing, customer support, and cross-functional coordination. Experience of working in a highly regulated environment, such as Pharmaceutical or Food manufacturing, and possessing the associated level of attention to detail is essential. Strong knowledge of import and export processes and international logistics Understanding of EMEA customs requirements, import/export regulations and international trade compliance. Strong communication and stakeholder-management skills when dealing with suppliers, logistics providers and international teams. Good problem-solving skills, particularly around customs delays, shipment issues and regulatory requirements. 24 Days Annual Leave + Bank Holidays ~ Birthday day off ~ Company Pension Scheme ~ Company Sick Pay ~ Employee Discounts & Perks ~ Reward & Recognition Programme ~ Inclusive & Diverse Working Culture ~
Supply Chain Delivery Buyer in Wigan employer: SFI Health
At SFI Health, we pride ourselves on being an exceptional employer, offering a dynamic and inclusive work culture that values employee growth and development. As a Supply Chain Coordinator, you will enjoy a range of benefits including 24 days of annual leave, a company pension scheme, and access to LinkedIn Learning, all while working in a global environment dedicated to delivering high-quality natural health solutions. Join us to be part of a team that not only prioritises customer satisfaction but also fosters a rewarding and supportive workplace for all employees.
