Overseas and Private Patients Officer

Main area Administration Grade NHS AfC: Band 3 Contract 12 months (12 month fixed term contract) Hours Part time - 22.5 hours per week Job ref 214-CEN-8044640-B

Site King's Mill Hospital Town Sutton in Ashffield Salary £25,760 - £27,476 per annum pro rata Salary period Yearly Closing 17/11/2026 23:59

Thank you for your interest in this role, we would be delighted to welcome you to Sherwood Forest Hospitals.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and know that happy colleagues deliver better care.

Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

At Sherwood Forest Hospitals, we are committed to fostering a diverse and inclusive workplace. As such, we particularly welcome applications from people who identify as Black, Asian, Minority Ethnic, or Disabled. We believe that a diverse team better represents the communities we serve and brings a wealth of perspectives and experiences to our work.

Job overview

Sherwood Forest Hospitals are currently seeking two enthusiastic and dedicated Clerical Officers to join our dynamic Procurement and Commercial Services team.

If you are hardworking, positive, friendly and approachable, with good organisation skills, and you take pride in delivering a high standard of service that supports patient care, we’d love to hear from you.

Reporting to the Commercial Services Manager, you will play a vital role in ensuring Overseas and Private Patient income is aways recovered. You’ll be expected to work to tight deadlines, follow strict procedures, and demonstrate initiative and teamwork.

Key Responsibilities:

• P rovide a centralised and comprehensive service in relation to the identifying and charging of Overseas Visitor and Private Patients
• Work with the Finance Department on the pricing of patient treatment and the preparation of accurate data for invoicing purposes
• Use the Trust finance systems for the creation of invoices
• Provide a responsible, effective administration process related to Overseas Visitors, be the key link for the Trust with external organisations
• Assist the Commercial Manager in identifying improvements to procedures and their implementation

If you are passionate about delivering high-quality administrative services, ensuring compliance, and supporting patients through complex processes, we would love to hear from you.

Main duties of the job

To understand the role in more detail, please refer to the attached job description and person specification.

Working for our organisation

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

We know happy colleagues deliver better care. All our teams work in a supportive environment, which nurtures your wellbeing and provides opportunities for development and progression. We do not just care for our patients, we also care for you.

We have an open, inclusive and diverse culture and we would like you to be part of the team.

Detailed job description and main responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person specification

Knowledge

• Computer literate being fully conversant in Microsoft Packages (Email, Excel & Word) .
• Ability to work independently and use own initiative.
• Guidelines relating to Overseas Visitor patient.
• An understanding of the NHS.
• Ability to use own initiative.
• Use of Careflow – the Trust’s Electronic Patient System.

Qualifications

• GCSE in English language and Maths NVQ Level 3 (or equivalent qualification or experience).
• ECDL qualification or equivalent experience.

Experience

• Office administration or secretarial experience.
• Previous experience of working with various databases and Windows packages.
• Understanding of confidentiality and Data Protection.
• Capable of remaining calm & professional in busy situations.
• Ability to work as part of a team, under supervision, and on occasion, take definitive action in decision making.
• Organised and methodical.
• Demonstrates an ability to project a professional attitude/image.
• Good telephone Manner.
• Good verbal and written communication skills.
• Experience of dealing with sensitive and delicate situations.
• Experience within a customer service setting.
• Experience within an NHS administrative environment.
• Medical Terminology understanding.
• Previous experience of working with NHS Patient Administration systems.

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Home Office guidance has changed. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

We as a Trust support the use of AI and other tools to support your application. However, all personal statements and behavioural examples must be truthful and factually accurate. Your application should reflect your own personal/professional experiences and qualifications to ensure authenticity and credibility.

For the avoidance of doubt, plagiarism includes presenting the ideas or experiences of others or content generated by artificial intelligence as your own. We review all applications carefully to ensure that the information provided in your supporting statement aligns with your qualifications, work history and the duties undertaken within those roles. Your experience will also be explored further during the interview process.

If you would like this information in an alternative format or in a different language please contact us on 01623 622515 ext 3271.

Please note that we no longer accept handwritten/paper applicationsand that the email address given on your application will be used for all correspondence regarding this post.

We reserve the right to close a vacancy before the closing date if a sufficient number of applications have been received. Priority for vacancies at the Trust will be given to existing employees of Sherwood Forest Hospitals NHS Foundation Trust whose roles are currently at risk of redundancy due to organisational change. If a high number of applications are received, a longlisting exercise will be conducted prior to shortlisting.

Only applications received on or before the closing date will be considered for short listing. This is to ensure that the Trust meets its commitment to Equality of Opportunity.

In submitting an application, you authorise Sherwood Forest Hospitals NHS Foundation Trust to confirm any current and previous NHS Service details and you agree to the Trust obtaining and transferring personal date held about you, including Occupational Health data (inoculations and screening tests). This data will be shared using the NHS Electronic Staff Record (ESR) and third party systems via an automated process and will only be used for the purposes of maintaining your employment record.

Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check. The Trust will pay for the check initially and then the money will then be deducted from your first salary once you've commenced employment. The current price of a check is £26.40 for a standard check and £54.40 for an enhanced. If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, you should call or email the dedicated sensitive applications team before submitting your application. The team is experienced in dealing with sensitive cases and will advise you of the process and what you need to do.

Please note any genuine job offer letters will only be received if you have applied, interviewed, and received a verbal offer from the appointing manager for a vacancy within Sherwood Forest Hospitals. If you receive a job offer and you are not sure of its authenticity, please report it to the following email sfh-tr.recruitmentqueries@nhs.net

Employer certification / accreditation badges

Name Julie Mayfield Job title Commercial Services Manager Email address julie.mayfield@nhs.net Telephone number 01623 622515 Additional information

Clair White, Head of Procurement, clair.white3@nhs.net

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