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- Tasks: Provide top-notch support to customers and maintain data quality in HubSpot.
- Company: Leading maintenance service provider based in Manchester.
- Benefits: Competitive benefits, growth opportunities, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong customer service skills and experience with CRM systems.
The predicted salary is between 30000 - 42000 £ per year.
A leading maintenance service provider in Manchester is seeking a Helpdesk Support Administrator to provide professional assistance and efficient support to customers. This role is key in ensuring timely query response and maintaining data quality within HubSpot.
The ideal candidate has strong customer service skills and experience with CRM systems. This position also involves contributing to process improvements to enhance service delivery quality. Opportunities for growth and competitive benefits are provided.
Remote Helpdesk & CRM Support Administrator in Manchester employer: SFG20
Contact Detail:
SFG20 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Helpdesk & CRM Support Administrator in Manchester
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common interview questions related to customer service and CRM systems. We all know how important it is to demonstrate your skills, so be ready to share specific examples from your past experiences.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer! This shows that you’re engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way!
We think you need these skills to ace Remote Helpdesk & CRM Support Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any experience with CRM systems. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Helpdesk Support Administrator role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can think on their feet and improve processes, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SFG20
✨Know Your CRM Systems
Make sure you brush up on your knowledge of CRM systems, especially HubSpot. Be ready to discuss your previous experiences with these tools and how you've used them to improve customer service or data management.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your strong customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to provide professional assistance.
✨Emphasise Process Improvement Ideas
Since the role involves contributing to process improvements, come prepared with ideas on how to enhance service delivery quality. This shows initiative and a proactive approach, which is highly valued in this position.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about their current challenges with customer support or how they measure success in this position. This not only shows your enthusiasm but also helps you gauge if the role is right for you.
