At a Glance
- Tasks: Lead customers through the implementation journey and ensure successful adoption of the SFG20 platform.
- Company: SFG20, a pioneer in building maintenance technology with a mission to enhance quality of life.
- Benefits: 26 days holiday, private medical insurance, remote work options, and gym discounts.
- Other info: Join a diverse team committed to continuous improvement and customer satisfaction.
- Why this job: Make a real impact by helping customers successfully implement innovative solutions.
- Qualifications: Experience in facilities management and strong project management skills required.
The predicted salary is between 56250 - 68750 £ per year.
About us
SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
About the role
As an Implementation Project Manager, you play a critical role in ensuring customers successfully adopt the SFG20 platform, enabling them to realise value quickly and confidently. By combining project management expertise with hands-on implementation delivery, you will guide customers from project initiation through to go-live. You will deliver a high-quality onboarding experience, manage implementation projects of varying complexity, and coordinate internal resources to ensure implementations are delivered efficiently, on time, and to a consistently high standard. Your work directly contributes to customer satisfaction, adoption, retention, and long-term success.
Key Responsibilities
- Customer Implementation & Delivery
- Lead customers through the implementation journey from project kick-off to successful go-live.
- Configure customer data within the SFG20 platform using internal systems and implementation tools.
- Prepare, cleanse, manipulate and validate customer data using Microsoft Excel and other implementation tools.
- Deliver implementation activities in line with agreed project plans, timelines and quality standards.
- Conduct customer workshops, implementation meetings and progress updates throughout the project lifecycle.
- Support customers with onboarding activities, system adoption and transition to Business as Usual.
- Ensure implementation documentation is completed and maintained accurately.
- Project Management
- Manage multiple customer implementation projects simultaneously, ensuring delivery to agreed scope, timescales and budget where applicable.
- Develop and maintain project plans, monitor milestones and proactively manage project risks and issues.
- Coordinate activities across internal teams including Customer Success, Product, Sales and Technical teams.
- Provide regular project reporting and communicate progress clearly to customers and internal stakeholders.
- Escalate project risks appropriately and drive resolution to maintain successful project delivery.
- Resource Planning & Capacity Management
- Support the planning and scheduling of implementation activities across the Implementation team and wider business.
- Continuous Improvement
- Contribute to the ongoing improvement of implementation processes, tools and documentation.
- Identify opportunities to improve customer onboarding efficiency and project delivery.
- Share best practice and lessons learned across the team.
- Customer Experience
- Build trusted relationships with customers, acting as a key point of contact throughout implementation.
- Deliver a professional, consultative customer experience that reflects SFG20's values.
- Understand customer requirements and translate these into successful implementation outcomes.
- Work collaboratively to maximise customer satisfaction and successful adoption of the SFG20 platform.
Essential experience
- Experience within Facilities Management, Building Maintenance or Compliance sectors.
- Excellent customer-facing communication and relationship management skills.
- Strong project planning and organisational skills.
- Experience implementing SaaS or cloud-based software solutions.
- Advanced Microsoft Excel skills, including data manipulation, validation and analysis.
- Experience managing multiple projects simultaneously.
- Comfortable presenting to customers and facilitating workshops.
- Familiarity with data migration or system configuration activities.
Desirable experience
- Project Management qualification (PRINCE2, APM, Agile, PMP or equivalent).
- Experience contributing to process improvement initiatives.
- Experience supporting resource planning or capacity management.
Additional Information
All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks.
Our Benefits:
- 26 days holiday + Bank holidays + buy up to 5 days
- Private Medical insurance with BUPA
- Remote/Hybrid first policy
- Employee Assistance programme with WeCare
- Enhanced Family Friendly Benefits
- Gym Discounts
- and more!
Equal opportunities for everyone
Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work! We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work. We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know.
Implementation Project Manager in Manchester employer: SFG20
At SFG20, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of building maintenance. Our remote Software Developer role offers a dynamic work culture where your contributions directly impact the safety and sustainability of built environments. With a strong commitment to professional growth, we provide mentorship and training opportunities, ensuring you thrive in your career while enjoying a healthy work-life balance with generous holiday allowances.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Project Manager in Manchester
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Implementation Project Manager at SFG20!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like SFG20 or be willing to refer you for that Implementation Project Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from SFG20 who’s on the lookout for their next Implementation Project Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Implementation Project Manager role at SFG20!
We think you need these skills to ace Implementation Project Manager in Manchester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at SFG20. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at SFG20
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at SFG20. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
