At a Glance
- Tasks: Transform ideas into practical solutions and improve business processes.
- Company: Join SFG20, the leader in building maintenance innovation.
- Benefits: Enjoy 26 days holiday, private medical insurance, and a company pension scheme.
- Other info: Diversity and inclusion are at our core; we support your growth and well-being.
- Why this job: Make a real impact while collaborating with diverse teams in a fast-paced environment.
- Qualifications: Experience as a Business Analyst with strong communication and process-mapping skills.
The predicted salary is between 35000 - 45000 £ per year.
About us
SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
About the role
We’re looking for a commercially aware and curious Business Analyst to join our Change team and help shape the way we work as we continue to grow. This is a fantastic opportunity for someone who enjoys turning ideas into practical solutions, working with a wide range of stakeholders, and making a visible impact across the business.
In this role, you’ll work closely with the Project & Operations Manager, subject matter experts, and internal teams to understand business needs, capture requirements, and translate them into clear user stories, process maps, and deliverables. You’ll play a key role in improving current ways of working, identifying smarter future-state solutions, and supporting successful delivery from discovery through to implementation.
You’ll also collaborate with external vendors and technology partners, helping to ensure solutions are aligned to requirements and delivered to a high standard. Along the way, you’ll contribute to testing, training, change activities, and benefits tracking—helping colleagues adopt new processes and systems with confidence.
If you enjoy building strong relationships, asking great questions, solving problems, and bringing structure to change, this role offers the chance to do all of that in a supportive and fast-moving environment. Experience with systems such as HubSpot, Business Central, or similar platforms would be an advantage, but most importantly, we’re looking for someone who is proactive, collaborative, and excited by continuous improvement.
Essential experience:
- Previous experience in a Business Analyst role, with the ability to gather, analyse, and document requirements clearly.
- Confidence creating user stories, acceptance criteria, and process documentation.
- Strong process-mapping skills, including documenting current-state and future-state ways of working.
- Excellent stakeholder management and communication skills, with the ability to work across different teams and levels.
- The ability to identify risks, impacts, and dependencies and turn insight into practical recommendations.
- A proactive, solution-focused approach and a genuine interest in improving processes and systems.
Desirable experience:
- Experience working with CRM, ERP, or similar business systems such as HubSpot or Business Central.
- Experience working with external vendors, suppliers, or implementation partners.
- Exposure to change management, testing, training, or implementation activity.
- Experience in a fast-paced, evolving business where adaptability and collaboration are key.
Our Benefits:
- 26 days holiday + bank holidays (with the option to buy more)
- Company pension scheme
- Life assurance for added peace of mind
- Private medical insurance with BUPA
- Enhanced family-friendly benefits
- Perkbox, offering a wide range of discounts, perks and everyday savings
- Volunteering leave to support causes that matter to you
- Octopus Electric Vehicle scheme, offering a more affordable way to drive electric
- Access to wellbeing support via WeCare
- and more!
Additional Information:
All candidates must be able to demonstrate a pre-existing right to work and travel within the UK. We are unfortunately not able to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks.
Equal opportunities for everyone:
Diversity and inclusion are our priorities, and we’re ensuring we have lots of support so our people can grow at SFG20 and do their best work! We embrace diversity by fostering an inclusive environment where everyone feels welcome, safe and able to bring their whole self to work. We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know.
Business Analyst in Manchester employer: SFG20
At SFG20, we pride ourselves on being an excellent employer, offering a dynamic and supportive work culture that fosters collaboration and continuous improvement. As a Business Analyst, you'll have the opportunity to make a tangible impact while enjoying generous benefits such as 26 days of holiday, private medical insurance, and enhanced family-friendly policies. Our commitment to diversity and inclusion ensures that every employee feels valued and empowered to grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Business Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at SFG20 on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. Building connections can give you insights that set you apart.
✨Tip Number 2
Prepare for the interview by understanding SFG20's mission and values. Think about how your skills as a Business Analyst can contribute to making buildings better. Tailor your examples to show how you can help improve processes and systems.
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. Show how you can turn challenges into opportunities, just like you would in your role as a Business Analyst.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at SFG20. Let’s get you that interview!
We think you need these skills to ace Business Analyst in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Analyst role. Highlight your experience with gathering and documenting requirements, as well as your process-mapping skills. We want to see how your background aligns with our mission to improve building maintenance!
Showcase Your Curiosity:In your application, let us know about your curiosity and proactive approach. Share examples of how you've turned ideas into practical solutions in previous roles. We love candidates who are excited about continuous improvement and can bring that energy to our Change team!
Highlight Stakeholder Management Skills:Communication is key! Make sure to emphasise your stakeholder management skills in your application. We’re looking for someone who can work across different teams and levels, so share any relevant experiences that demonstrate your ability to build strong relationships.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at SFG20!
How to prepare for a job interview at SFG20
✨Know Your Stuff
Before the interview, dive deep into SFG20's mission and values. Understand how they aim to improve building maintenance and think about how your skills as a Business Analyst can contribute to that vision. This will show your genuine interest and help you connect your experience to their goals.
✨Prepare Your Examples
Think of specific examples from your past roles where you've successfully gathered requirements, created user stories, or improved processes. Be ready to discuss these in detail, highlighting your problem-solving skills and how you’ve made a tangible impact in previous positions.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about current projects, challenges they face, or how they measure success. This not only shows your curiosity but also helps you gauge if the company culture aligns with your values.
✨Show Your Collaborative Spirit
Since the role involves working with various stakeholders, be sure to express your enthusiasm for collaboration. Share experiences where you’ve successfully worked with different teams or external partners, and how you navigated any challenges that arose during those collaborations.
