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For Companies At a Glance
- Tasks: Lead a dynamic team to drive customer success and implement innovative software solutions.
- Company: Join SFG20, the industry standard for building maintenance and technology.
- Benefits: Enjoy 26 days holiday plus competitive salary and professional growth opportunities.
- Why this job: Make a real impact in facilities management while leading a high-performing team.
- Qualifications: Proven leadership in software implementation and strong project management skills.
- Other info: Be part of a mission-driven company that enhances quality of life through better buildings.
The predicted salary is between 43200 - 72000 £ per year.
About Us
SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software, and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
About The Role
The Head of Professional Services is at the heart of our mission, driving customer success by leading a dynamic team that configures, trains, and supports customers post‑sale. This pivotal role transforms how businesses implement SFG20 software, ensuring they adopt it seamlessly and harness its full potential, supporting user enablement and leading to increased product adoption, customer satisfaction, and retention.
Key Responsibilities
- Take ownership of the professional services function, driving revenue growth through a well‑defined strategy.
- Develop and execute a professional services strategy aligned with company goals.
- Lead, manage, and grow a high‑performing team, fostering a culture of excellence and customer focus.
- Identify and evaluate new market opportunities and business growth initiatives.
- Build and manage a skilled team of internal and external trainers and implementation consultants to deliver exceptional services.
- Ensure seamless transitions from Sales to Professional Services with structured, efficient customer implementation plans.
- Drive customer satisfaction and long‑term engagement by demonstrating the value of SFG20 software throughout onboarding.
- Define and align implementation strategies and processes with Sales, Product, and Customer Success teams for a cohesive customer journey.
- Establish and uphold best practices for consistent, high‑quality service delivery.
- Define, track, and report KPIs to measure implementation success and team efficiency.
- Oversee timely, high‑quality implementation of SFG20 software solutions.
- Manage contracts, review purchase orders, and collaborate with Sales & Legal on cost estimations.
- Serve as the primary client escalation point, addressing concerns and ensuring smooth communication.
- Build relationships with external key stakeholders and industry influencers SFG20 as a trusted leader in facilities management.
Essential Experience
- Proven leadership in professional services or software implementation within a SaaS or software‑based organisation.
- Experience managing professional services teams and overseeing software implementation projects, ideally in facilities management.
- Expertise in customer onboarding, software implementation, and training delivery.
- Strong track record of developing and executing strategies that drive revenue growth.
- Strong leadership, people management, and team development skills.
- Experience handling purchase orders and contract negotiations.
- Strong project management skills, managing multiple projects, priorities, and deadlines.
- Excellent communication and presentation skills, translating technical concepts for diverse audiences.
- Proactive approach with a commitment to high‑quality service and exceeding client expectations.
- Willingness to travel for client engagements and industry events.
Desirable Experience
- In‑depth knowledge of facilities management processes, challenges, and trends.
- Familiarity with maintenance management solutions or asset management software.
- Good knowledge of CAFM software and related technologies.
Key Traits
- Proactive approach with a commitment to high‑quality service and exceeding client expectations.
- Problem‑solving ability with a customer‑first mindset.
- Strategic thinking, with the ability to work autonomously and make data‑driven decisions.
Benefits: 26 days holiday +
Head of Professional Services in London employer: SFG20
Contact Detail:
SFG20 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand SFG20's mission and values so you can show how you align with them. Tailor your answers to reflect your understanding of their goals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your responses. Focus on articulating your experience in professional services and how it can drive customer success.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the SFG20 team and contributing to our mission.
We think you need these skills to ace Head of Professional Services in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your experience aligns with the Head of Professional Services role. We want to see how you can drive customer success and lead a dynamic team, so don’t hold back on showcasing relevant achievements!
Showcase Your Leadership Skills: Since this role is all about leading a high-performing team, we’d love to hear about your leadership style and any successful projects you've managed. Share specific examples that demonstrate your ability to foster a culture of excellence and customer focus.
Highlight Your Customer-Centric Approach: We’re looking for someone who puts customers first! In your application, emphasise your experience in customer onboarding and how you've driven satisfaction and engagement in previous roles. This will show us you understand the importance of a seamless customer journey.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our mission and values while you’re at it.
How to prepare for a job interview at SFG20
✨Know the Company Inside Out
Before your interview, dive deep into SFG20's mission and values. Understand how their software transforms building maintenance and think about how your experience aligns with their goals. This will show your genuine interest and help you connect your skills to their needs.
✨Showcase Your Leadership Skills
As the Head of Professional Services, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully led teams in the past, particularly in software implementation or customer onboarding. Highlight your ability to foster a culture of excellence and customer focus.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of specific scenarios where you've had to manage multiple projects or handle client escalations. Be ready to discuss how you approached these challenges and the outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the current challenges SFG20 faces in customer engagement or how they measure success in their professional services team. This shows your proactive approach and genuine interest in contributing to their success.
