At a Glance
- Tasks: Lead a dynamic team to drive customer success and implement SFG20 software.
- Company: Join SFG20, the industry standard for building maintenance and innovation.
- Benefits: Enjoy 26 days holiday, private medical insurance, and an inclusive work environment.
- Other info: Diversity and inclusion are at our core; we support everyone to thrive.
- Why this job: Make a real impact on building safety and efficiency while leading a high-performing team.
- Qualifications: Proven leadership in professional services and software implementation experience required.
The predicted salary is between 72000 - 108000 £ per year.
About Us
SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software, and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
About The Role
The Head of Professional Services is at the heart of our mission, driving customer success by leading a dynamic team that configures, trains, and supports customers post‑sale.
This pivotal role transforms how businesses implement SFG20 software, ensuring they adopt it seamlessly and harness its full potential, supporting user enablement and leading to increased product adoption, customer satisfaction, and retention.
Key Responsibilities
- Take ownership of the professional services function, driving revenue growth through a well‑defined strategy.
- Develop and execute a professional services strategy aligned with company goals.
- Lead, manage, and grow a high‑performing team, fostering a culture of excellence and customer focus.
- Identify and evaluate new market opportunities and business growth initiatives.
- Build and manage a skilled team of internal and external trainers and implementation consultants to deliver exceptional services.
- Ensure seamless transitions from Sales to Professional Services with structured, efficient customer implementation plans.
- Drive customer satisfaction and long‑term engagement by demonstrating the value of SFG20 software throughout onboarding.
- Define and align implementation strategies and processes with Sales, Product, and Customer Success teams for a cohesive customer journey.
- Establish and uphold best practices for consistent, high‑quality service delivery.
- Define, track, and report KPIs to measure implementation success and team efficiency.
- Oversee timely, high‑quality implementation of SFG20 software solutions.
- Manage contracts, review purchase orders, and collaborate with Sales & Legal on cost estimations.
- Serve as the primary client escalation point, addressing concerns and ensuring smooth communication.
- Build relationships with external key stakeholders and industry influencers SFG20 as a trusted leader in facilities management.
Essential Experience
- Proven leadership in professional services or software implementation within a SaaS or software‑based organisation.
- Experience managing professional services teams and overseeing software implementation projects, ideally in facilities management.
- Expertise in customer onboarding, software implementation, and training delivery.
- Strong track record of developing and executing strategies that drive revenue growth.
- Strong leadership, people management, and team development skills.
- Experience handling purchase orders and contract negotiations.
- Strong project management skills, managing multiple projects, priorities, and deadlines.
- Excellent communication and presentation skills, translating technical concepts for diverse audiences.
- Proactive approach with a commitment to high‑quality service and exceeding client expectations.
- Willingness to travel for client engagements and industry events.
Desirable Experience
- In‑depth knowledge of facilities management processes, challenges, and trends.
- Familiarity with maintenance management solutions or asset management software.
- Good knowledge of CAFM software and related technologies.
Key Traits
- Proactive approach with a commitment to high‑quality service and exceeding client expectations.
- Problem‑solving ability with a customer‑first mindset.
- Strategic thinking, with the ability to work autonomously and make data‑driven decisions.
Benefits
- 26 days holiday + Bank holidays + buy up to 5 days.
- Private Medical insurance with BUPA.
- Remote/Hybrid first policy.
- Employee Assistance programme with WeCare.
- Family Friendly benefits.
- Gym Discounts.
- and more!
Equal Opportunities
We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know.
Application
All candidates must demonstrate a pre‑existing right to work and travel within the UK. We are not able to offer sponsorship. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
Head of Professional Services employer: SFG20
At SFG20, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises diversity and inclusion while empowering our employees to thrive. As the Head of Professional Services, you will lead a dynamic team dedicated to customer success, with ample opportunities for professional growth and development in a supportive environment. Our comprehensive benefits package, including generous holiday allowances and private medical insurance, ensures that our team members are well taken care of, allowing them to focus on making buildings safer and more efficient.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Professional Services
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like SFG20.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like SFG20.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Head of Professional Services
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to SFG20.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of SFG20. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at SFG20
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with SFG20, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at SFG20, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for SFG20 could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at SFG20 as they’re likely seeking a candidate who can enhance their workplace culture.
