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For Companies At a Glance
- Tasks: Lead a dynamic team to drive customer success and implement SFG20 software.
- Company: Join SFG20, the industry standard for building maintenance and innovation.
- Benefits: Enjoy 26 days holiday, private medical insurance, and an inclusive work environment.
- Why this job: Make a real impact on building safety and efficiency while leading a high-performing team.
- Qualifications: Proven leadership in professional services and software implementation experience required.
- Other info: Diversity and inclusion are at our core; we support everyone to thrive.
The predicted salary is between 72000 - 108000 £ per year.
About Us
SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software, and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
About The Role
The Head of Professional Services is at the heart of our mission, driving customer success by leading a dynamic team that configures, trains, and supports customers post‑sale.
This pivotal role transforms how businesses implement SFG20 software, ensuring they adopt it seamlessly and harness its full potential, supporting user enablement and leading to increased product adoption, customer satisfaction, and retention.
Key Responsibilities
- Take ownership of the professional services function, driving revenue growth through a well‑defined strategy.
- Develop and execute a professional services strategy aligned with company goals.
- Lead, manage, and grow a high‑performing team, fostering a culture of excellence and customer focus.
- Identify and evaluate new market opportunities and business growth initiatives.
- Build and manage a skilled team of internal and external trainers and implementation consultants to deliver exceptional services.
- Ensure seamless transitions from Sales to Professional Services with structured, efficient customer implementation plans.
- Drive customer satisfaction and long‑term engagement by demonstrating the value of SFG20 software throughout onboarding.
- Define and align implementation strategies and processes with Sales, Product, and Customer Success teams for a cohesive customer journey.
- Establish and uphold best practices for consistent, high‑quality service delivery.
- Define, track, and report KPIs to measure implementation success and team efficiency.
- Oversee timely, high‑quality implementation of SFG20 software solutions.
- Manage contracts, review purchase orders, and collaborate with Sales & Legal on cost estimations.
- Serve as the primary client escalation point, addressing concerns and ensuring smooth communication.
- Build relationships with external key stakeholders and industry influencers SFG20 as a trusted leader in facilities management.
Essential Experience
- Proven leadership in professional services or software implementation within a SaaS or software‑based organisation.
- Experience managing professional services teams and overseeing software implementation projects, ideally in facilities management.
- Expertise in customer onboarding, software implementation, and training delivery.
- Strong track record of developing and executing strategies that drive revenue growth.
- Strong leadership, people management, and team development skills.
- Experience handling purchase orders and contract negotiations.
- Strong project management skills, managing multiple projects, priorities, and deadlines.
- Excellent communication and presentation skills, translating technical concepts for diverse audiences.
- Proactive approach with a commitment to high‑quality service and exceeding client expectations.
- Willingness to travel for client engagements and industry events.
Desirable Experience
- In‑depth knowledge of facilities management processes, challenges, and trends.
- Familiarity with maintenance management solutions or asset management software.
- Good knowledge of CAFM software and related technologies.
Key Traits
- Proactive approach with a commitment to high‑quality service and exceeding client expectations.
- Problem‑solving ability with a customer‑first mindset.
- Strategic thinking, with the ability to work autonomously and make data‑driven decisions.
Benefits
- 26 days holiday + Bank holidays + buy up to 5 days.
- Private Medical insurance with BUPA.
- Remote/Hybrid first policy.
- Employee Assistance programme with WeCare.
- Family Friendly benefits.
- Gym Discounts.
- and more!
Equal Opportunities
We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know.
Application
All candidates must demonstrate a pre‑existing right to work and travel within the UK. We are not able to offer sponsorship. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks.
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Head of Professional Services employer: SFG20
Contact Detail:
SFG20 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those connected to SFG20. A friendly message on LinkedIn can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by understanding SFG20's mission and values. Show how your experience aligns with their goals, especially in driving customer success and implementing software solutions.
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. It shows initiative and gives you a better chance of standing out from the crowd.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your enthusiasm for the role can keep you top of mind and show your commitment to joining the team.
We think you need these skills to ace Head of Professional Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in professional services and software implementation. We want to see how your skills align with our mission at SFG20!
Showcase Leadership Skills: As the Head of Professional Services, you'll be leading a team. So, don’t forget to share examples of your leadership experience and how you've driven customer success in previous roles. We love a proactive approach!
Highlight Relevant Experience: Focus on your background in facilities management and SaaS environments. We’re looking for someone who understands the challenges and trends in the industry, so make that clear in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SFG20
✨Know the Company Inside Out
Before your interview, dive deep into SFG20's mission and values. Understand how they aim to improve building maintenance and customer satisfaction. This knowledge will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As the Head of Professional Services, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed projects, or driven customer success. Highlight how you foster a culture of excellence and customer focus.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and strategic thinking. Think of scenarios where you've had to manage multiple projects or navigate challenges in software implementation. Be ready to discuss how you approached these situations and the outcomes.
✨Emphasise Customer Engagement Strategies
Since this role is pivotal in driving customer satisfaction, be prepared to discuss your strategies for onboarding and engaging clients. Share specific examples of how you've demonstrated the value of software solutions to customers and ensured their long-term success.
