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For Companies At a Glance
- Tasks: Lead a dynamic team to drive customer success and implement SFG20 software.
- Company: Join SFG20, the industry standard for building maintenance and innovative technologies.
- Benefits: Enjoy 26 days holiday, private medical insurance, and remote work options.
- Why this job: Make a real impact in facilities management while leading a high-performing team.
- Qualifications: Proven leadership in professional services and software implementation experience required.
- Other info: Embrace a culture of excellence with opportunities for personal and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
About Us
SFG20 is the industry standard for building maintenance, providing services and pioneering technologies that empower people to create and sustain safer buildings. Our mission is to make buildings better using our standard, software, and expertise. Our vision is to become the leading authority for built environment maintenance that protects and enhances quality of life.
About The Role
The Head of Professional Services is at the heart of our mission, driving customer success by leading a dynamic team that configures, trains, and supports customers post‑sale. This pivotal role transforms how businesses implement SFG20 software, ensuring they adopt it seamlessly and harness its full potential, supporting user enablement and leading to increased product adoption, customer satisfaction, and retention.
Key Responsibilities
- Take ownership of the professional services function, driving revenue growth through a well‑defined strategy.
- Develop and execute a professional services strategy aligned with company goals.
- Lead, manage, and grow a high‑performing team, fostering a culture of excellence and customer focus.
- Identify and evaluate new market opportunities and business growth initiatives.
- Build and manage a skilled team of internal and external trainers and implementation consultants to deliver exceptional services.
- Ensure seamless transitions from Sales to Professional Services with structured, efficient customer implementation plans.
- Drive customer satisfaction and long‑term engagement by demonstrating the value of SFG20 software throughout onboarding.
- Define and align implementation strategies and processes with Sales, Product, and Customer Success teams for a cohesive customer journey.
- Establish and uphold best practices for consistent, high‑quality service delivery.
- Define, track, and report KPIs to measure implementation success and team efficiency.
- Oversee timely, high‑quality implementation of SFG20 software solutions.
- Manage contracts, review purchase orders, and collaborate with Sales & Legal on cost estimations.
- Serve as the primary client escalation point, addressing concerns and ensuring smooth communication.
- Build relationships with external key stakeholders and industry influencers SFG20 as a trusted leader in facilities management.
Essential Experience
- Proven leadership in professional services or software implementation within a SaaS or software‑based organisation.
- Experience managing professional services teams and overseeing software implementation projects, ideally in facilities management.
- Expertise in customer onboarding, software implementation, and training delivery.
- Strong track record of developing and executing strategies that drive revenue growth.
- Strong leadership, people management, and team development skills.
- Experience handling purchase orders and contract negotiations.
- Strong project management skills, managing multiple projects, priorities, and deadlines.
- Excellent communication and presentation skills, translating technical concepts for diverse audiences.
- Proactive approach with a commitment to high‑quality service and exceeding client expectations.
- Willingness to travel for client engagements and industry events.
Desirable Experience
- In‑depth knowledge of facilities management processes, challenges, and trends.
- Familiarity with maintenance management solutions or asset management software.
- Good knowledge of CAFM software and related technologies.
Key Traits
- Proactive approach with a commitment to high‑quality service and exceeding client expectations.
- Problem‑solving ability with a customer‑first mindset.
- Strategic thinking, with the ability to work autonomously and make data‑driven decisions.
Benefits
- 26 days holiday + Bank holidays + buy up to 5 days.
- Private Medical insurance with BUPA.
- Remote/Hybrid first policy.
- Employee Assistance programme with WeCare.
- Family Friendly benefits.
- Gym Discounts.
- and more!
Equal Opportunities
We’re an equal opportunity employer. Applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If there’s anything we can do to accommodate your specific situation, please let us know.
Application
All candidates must demonstrate a pre‑existing right to work and travel within the UK. We are not able to offer sponsorship. Documentary evidence will be required. All offers are subject to satisfactory vetting and reference checks.
Head of Professional Services in England employer: SFG20
Contact Detail:
SFG20 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Professional Services in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching SFG20 and understanding their mission and values. Tailor your responses to show how your experience aligns with their goals. We want to see your passion for making buildings better!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and driven customer success in previous roles. We love candidates who can demonstrate a proactive approach and a commitment to high-quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SFG20 and contributing to our mission.
We think you need these skills to ace Head of Professional Services in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making buildings better and driving customer success with SFG20.
Tailor Your Experience: Make sure to highlight your relevant experience in professional services or software implementation. We’re looking for specific examples that demonstrate your leadership skills and how you've driven revenue growth in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your achievements and how they align with our mission. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Head of Professional Services role. We can’t wait to hear from you!
How to prepare for a job interview at SFG20
✨Know the Company Inside Out
Before your interview, dive deep into SFG20's mission and values. Understand how their software transforms building maintenance and think about how your experience aligns with their goals. This will show your genuine interest and help you articulate how you can contribute to their vision.
✨Showcase Your Leadership Skills
As the Head of Professional Services, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully managed teams and driven customer success in previous roles. Highlight specific strategies you've implemented that led to revenue growth or improved customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and strategic thinking. Think of scenarios where you've had to manage multiple projects or resolve client escalations. Be ready to discuss your approach and the outcomes, showcasing your proactive mindset and commitment to high-quality service.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's future plans for professional services or how they measure success in customer onboarding. This not only shows your interest but also helps you gauge if the role aligns with your career aspirations.
