At a Glance
- Tasks: Lead and transform a service operation into a scalable, customer-focused business unit.
- Company: High-growth industrial solutions business with a strong national presence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a team that values innovation and collaboration in a post-merger environment.
- Why this job: Make a real impact by shaping the future of service delivery in a growing company.
- Qualifications: Experience in service operations and a strong commercial mindset required.
The predicted salary is between 60000 - 80000 £ per year.
A newly formed, high-growth industrial solutions business is seeking a Service Centre Manager to build and lead a best-in-class service operation. Created through the merger of three established and highly respected businesses, the group brings together decades of expertise. With a strong national footprint and ambitious growth plans, the business is now entering its next phase - integrating operations, scaling capability, and unlocking new revenue streams. At the heart of this transformation sits the Service function.
The Opportunity
This is not a traditional service management role. You will take ownership of an established but evolving service operation and transform it into a scalable, commercially driven business unit - one that delivers exceptional customer experience while generating meaningful recurring revenue. You’ll lead both in-house and field-based engineering teams, while building the systems, processes, and commercial frameworks required to support a modern, multi-site operation. Alongside this, you’ll play a key role in post-merger integration, helping to standardise service delivery, align systems, and embed best practice across the group.
What You’ll Be Doing
- Operational Leadership
- Lead day-to-day service operations (scheduling, dispatch, and field execution)
- Manage and develop a team of field service engineers
- Drive performance against KPIs (response times, utilisation, and first-time fix rates)
- Oversee installation, commissioning, maintenance, and repair of machinery
- Implement scalable systems and processes across multiple locations
- Commercial Growth
- Build a profitable service model with recurring revenue at its core
- Design and launch service contracts, preventative maintenance programmes, and subscription support offerings
- Identify upsell and cross-sell opportunities across an existing customer base
- Own service P&L, including pricing strategy, forecasting, and margin optimisation
- Integration & Strategy
- Support M&A activity, including due diligence and service capability assessment
- Lead integration of newly acquired service operations
- Develop a standardised service playbook across systems, pricing, and delivery
- Partner with senior leadership to shape long-term service strategy
What We’re Looking For
- Proven experience leading service operations or field engineering teams, ideally in a product based (distribution/wholesale) business environment
- Strong commercial mindset, with experience developing service contracts or recurring revenue models
- Operationally strong, with the ability to introduce structure, systems, and performance metrics
- Experience in multi-site or post-acquisition environments is highly advantageous
- Comfortable balancing hands-on leadership with strategic development
Head of Service Center in Shrewsbury employer: SF Search Partners
As a newly formed, high-growth industrial solutions business based in Leeds, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from extensive growth opportunities, competitive remuneration, and the chance to shape a best-in-class service operation while being part of a transformative journey. Join us to be at the forefront of integrating operations and driving exceptional customer experiences in a supportive and ambitious environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Center in Shrewsbury
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Service Center at SF Search Partners!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like SF Search Partners or be willing to refer you for that Head of Service Center position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from SF Search Partners who’s on the lookout for their next Head of Service Center star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Service Center role at SF Search Partners!
We think you need these skills to ace Head of Service Center in Shrewsbury
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at SF Search Partners. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at SF Search Partners
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at SF Search Partners. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
