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- Tasks: Lead and transform a service operation into a scalable, customer-focused business unit.
- Company: Join a high-growth industrial solutions business with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Be part of a transformative journey with excellent growth potential.
- Why this job: Make a real impact by shaping the future of service delivery and customer experience.
- Qualifications: Proven leadership in service operations and a strong commercial mindset required.
The predicted salary is between 60000 - 80000 £ per year.
A newly formed, high-growth industrial solutions business is seeking a Service Centre Manager to build and lead a best-in-class service operation. At the heart of this transformation sits the Service function. This is not a traditional service management role. You will take ownership of an established but evolving service operation and transform it into a scalable, commercially driven business unit - one that delivers exceptional customer experience while generating meaningful recurring revenue.
You’ll lead both in-house and field-based engineering teams, while building the systems, processes, and commercial frameworks required to support a modern, multi-site operation. Alongside this, you’ll play a key role in post-merger integration, helping to standardise service delivery, align systems, and embed best practice across the group.
- Lead day-to-day service operations (scheduling, dispatch, and field execution)
- Manage and develop a team of field service engineers
- Drive performance against KPIs (response times, utilisation, and first-time fix rates)
- Oversee installation, commissioning, maintenance, and repair of machinery
Commercial Growth
- Build a profitable service model with recurring revenue at its core
- Design and launch service contracts, preventative maintenance programmes, and subscription support offerings
- Own service P&L, including pricing strategy, forecasting, and margin optimisation
- Support M&A activity, including due diligence and service capability assessment
- Lead integration of newly acquired service operations
- Develop a standardised service playbook across systems, pricing, and delivery
- Partner with senior leadership to shape long-term service strategy
Proven experience leading service operations or field engineering teams, ideally in a product based (distribution/wholesale) business environment. Strong commercial mindset, with experience developing service contracts or recurring revenue models. Operationally strong, with the ability to introduce structure, systems, and performance metrics.
Head of Service Manager in Leeds employer: SF Search Partners
Contact Detail:
SF Search Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Head of Service Manager role.
✨Tip Number 2
Prepare for the interview by researching the company and its service operations. We want you to show them you’re not just another candidate; you’re the one who can transform their service function into a scalable powerhouse!
✨Tip Number 3
Practice your pitch! Be ready to discuss how you’ve driven performance against KPIs in past roles. We need you to demonstrate your operational strength and commercial mindset to impress those hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to support you in landing that dream job, so let’s make it happen together!
We think you need these skills to ace Head of Service Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Manager role. Highlight your leadership experience in service operations and any commercial growth achievements you've had. We want to see how you can transform a service operation into a scalable business unit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, driven performance against KPIs, and developed profitable service models. Make it personal and engaging!
Showcase Your Commercial Mindset: Since this role requires a strong commercial mindset, be sure to include any relevant experiences where you've developed service contracts or recurring revenue models. We want to see your strategic thinking and how you've contributed to business growth in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SF Search Partners
✨Know the Business Inside Out
Before your interview, dive deep into the company’s background and its service operations. Understand their current challenges and how they plan to grow. This will help you tailor your answers and show that you're genuinely interested in transforming their service function.
✨Showcase Your Leadership Skills
As a Head of Service Manager, you'll be leading teams. Prepare examples of how you've successfully managed and developed teams in the past. Highlight specific KPIs you've improved and how your leadership style contributed to those successes.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with service contracts and recurring revenue models. Bring examples of how you've built profitable service models and how you’ve approached pricing strategies. This will show that you have the commercial mindset needed for the role.
✨Prepare for Integration Challenges
Since this role involves post-merger integration, think about your experiences with standardising processes and aligning systems. Be prepared to discuss how you would approach integrating newly acquired service operations and embedding best practices across the group.