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- Tasks: Lead and transform a service operation into a scalable, customer-focused business unit.
- Company: Join a high-growth industrial solutions business with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Be part of a transformative journey with excellent career advancement potential.
- Why this job: Make a real impact by shaping service delivery and driving commercial growth.
- Qualifications: Proven experience in service operations and a strong commercial mindset.
The predicted salary is between 60000 - 80000 £ per year.
A newly formed, high-growth industrial solutions business is seeking a Service Centre Manager to build and lead a best-in-class service operation. At the heart of this transformation sits the Service function. This is not a traditional service management role. You will take ownership of an established but evolving service operation and transform it into a scalable, commercially driven business unit - one that delivers exceptional customer experience while generating meaningful recurring revenue.
You’ll lead both in-house and field-based engineering teams, while building the systems, processes, and commercial frameworks required to support a modern, multi-site operation. Alongside this, you’ll play a key role in post-merger integration, helping to standardise service delivery, align systems, and embed best practice across the group.
- Lead day-to-day service operations (scheduling, dispatch, and field execution)
- Manage and develop a team of field service engineers
- Drive performance against KPIs (response times, utilisation, and first-time fix rates)
- Oversee installation, commissioning, maintenance, and repair of machinery
Commercial Growth
- Build a profitable service model with recurring revenue at its core
- Design and launch service contracts, preventative maintenance programmes, and subscription support offerings
- Own service P&L, including pricing strategy, forecasting, and margin optimisation
- Support M&A activity, including due diligence and service capability assessment
- Lead integration of newly acquired service operations
- Develop a standardised service playbook across systems, pricing, and delivery
- Partner with senior leadership to shape long-term service strategy
Proven experience leading service operations or field engineering teams, ideally in a product based (distribution/wholesale) business environment. Strong commercial mindset, with experience developing service contracts or recurring revenue models. Operationally strong, with the ability to introduce structure, systems, and performance metrics.
Head of Service Management in Leeds employer: SF Search Partners
Contact Detail:
SF Search Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Management in Leeds
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its service operations. We suggest you come armed with questions that show your understanding of their challenges and how you can help transform their service function.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully led teams or improved service operations. We want to see how you can drive performance and build a best-in-class service operation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Service Management in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Head of Service Management. Highlight your experience in leading service operations and any commercial growth initiatives you've been part of. We want to see how you can transform a service operation into a scalable business unit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've driven performance against KPIs or developed service contracts that generated recurring revenue. We love a good story!
Showcase Your Leadership Skills: Since you'll be managing teams, it's crucial to demonstrate your leadership style. Talk about how you've developed field service engineers or led integration efforts in previous roles. We’re looking for someone who can inspire and drive a team towards success!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SF Search Partners
✨Know the Business Inside Out
Before your interview, dive deep into the company’s background and its service operations. Understand their current challenges and how they plan to grow. This will help you tailor your answers and show that you're genuinely interested in transforming their service function.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, especially in a service management context. Prepare specific examples of how you've driven performance against KPIs or improved customer experiences. Highlight your ability to manage both in-house and field-based teams effectively.
✨Demonstrate Commercial Acumen
Since this role requires a strong commercial mindset, come prepared with examples of how you've developed service contracts or recurring revenue models in the past. Discuss your approach to pricing strategy and margin optimisation, as these are crucial for the role.
✨Prepare for Integration Challenges
Given the focus on post-merger integration, think about your experiences with M&A activities. Be ready to talk about how you've standardised service delivery or aligned systems in previous roles. This will show that you can handle the complexities of integrating newly acquired service operations.