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For Companies At a Glance
- Tasks: Lead and transform a service operation into a scalable, customer-focused business unit.
- Company: High-growth industrial solutions business with a strong national presence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a team that values innovation and collaboration in a fast-paced setting.
- Why this job: Make a real impact by shaping the future of service delivery in a growing company.
- Qualifications: Experience in service operations and a strong commercial mindset required.
The predicted salary is between 60000 - 80000 £ per year.
A newly formed, high-growth industrial solutions business is seeking a Service Centre Manager to build and lead a best-in-class service operation. Created through the merger of three established and highly respected businesses, the group brings together decades of expertise. With a strong national footprint and ambitious growth plans, the business is now entering its next phase - integrating operations, scaling capability, and unlocking new revenue streams. At the heart of this transformation sits the Service function.
The Opportunity
This is not a traditional service management role. You will take ownership of an established but evolving service operation and transform it into a scalable, commercially driven business unit - one that delivers exceptional customer experience while generating meaningful recurring revenue. You’ll lead both in-house and field-based engineering teams, while building the systems, processes, and commercial frameworks required to support a modern, multi-site operation. Alongside this, you’ll play a key role in post-merger integration, helping to standardise service delivery, align systems, and embed best practice across the group.
What You’ll Be Doing
- Operational Leadership
- Lead day-to-day service operations (scheduling, dispatch, and field execution)
- Manage and develop a team of field service engineers
- Drive performance against KPIs (response times, utilisation, and first-time fix rates)
- Oversee installation, commissioning, maintenance, and repair of machinery
- Implement scalable systems and processes across multiple locations
- Commercial Growth
- Build a profitable service model with recurring revenue at its core
- Design and launch service contracts, preventative maintenance programmes, and subscription support offerings
- Identify upsell and cross-sell opportunities across an existing customer base
- Own service P&L, including pricing strategy, forecasting, and margin optimisation
- Integration & Strategy
- Support M&A activity, including due diligence and service capability assessment
- Lead integration of newly acquired service operations
- Develop a standardised service playbook across systems, pricing, and delivery
- Partner with senior leadership to shape long-term service strategy
What We’re Looking For
- Proven experience leading service operations or field engineering teams, ideally in a product based (distribution/wholesale) business environment
- Strong commercial mindset, with experience developing service contracts or recurring revenue models
- Operationally strong, with the ability to introduce structure, systems, and performance metrics
- Experience in multi-site or post-acquisition environments is highly advantageous
- Comfortable balancing hands-on leadership with strategic development
Head of Service Center in Leeds employer: SF Search Partners
Contact Detail:
SF Search Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Center in Leeds
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its recent developments. We want you to show them you’re genuinely interested in their growth and how you can contribute to their service transformation.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around operational leadership and commercial growth. We believe in you, so let that confidence shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can help us build a best-in-class service operation!
We think you need these skills to ace Head of Service Center in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Service Center role. Highlight your operational leadership and commercial growth achievements, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've transformed service operations in the past and how you can bring that expertise to our newly formed business.
Showcase Your Leadership Style: In your application, let us know about your leadership approach. We want to see how you manage teams and drive performance, so share any relevant experiences that demonstrate your ability to lead both in-house and field-based teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at SF Search Partners
✨Know the Business Inside Out
Before your interview, dive deep into the company’s background, especially its recent merger and growth plans. Understand their service operations and how they aim to transform them. This knowledge will help you demonstrate your genuine interest and show that you’re ready to contribute to their ambitious goals.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past, particularly in service operations or field engineering. Highlight your ability to drive performance against KPIs and how you’ve implemented systems and processes that improved efficiency. This will illustrate your operational strength and leadership style.
✨Demonstrate Commercial Acumen
Be ready to discuss your experience with developing service contracts and recurring revenue models. Think of examples where you identified upsell opportunities or optimised pricing strategies. This will show that you have the commercial mindset they’re looking for and can contribute to building a profitable service model.
✨Prepare for Integration Challenges
Since this role involves post-merger integration, think about your experiences in similar environments. Be prepared to discuss how you’ve standardised service delivery or aligned systems in previous roles. This will highlight your strategic thinking and ability to navigate complex changes effectively.