At a Glance
- Tasks: Lead and transform a service operation into a scalable, customer-focused business unit.
- Company: High-growth industrial solutions business with a strong national presence.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Join a team that values innovation and collaboration in a fast-paced setting.
- Why this job: Make a real impact by shaping the future of service delivery in a growing company.
- Qualifications: Experience in service operations and a strong commercial mindset required.
The predicted salary is between 60000 - 80000 £ per year.
A newly formed, high-growth industrial solutions business is seeking a Service Centre Manager to build and lead a best-in-class service operation. Created through the merger of three established and highly respected businesses, the group brings together decades of expertise. With a strong national footprint and ambitious growth plans, the business is now entering its next phase - integrating operations, scaling capability, and unlocking new revenue streams. At the heart of this transformation sits the Service function.
The Opportunity
This is not a traditional service management role. You will take ownership of an established but evolving service operation and transform it into a scalable, commercially driven business unit - one that delivers exceptional customer experience while generating meaningful recurring revenue. You’ll lead both in-house and field-based engineering teams, while building the systems, processes, and commercial frameworks required to support a modern, multi-site operation. Alongside this, you’ll play a key role in post-merger integration, helping to standardise service delivery, align systems, and embed best practice across the group.
What You’ll Be Doing
- Operational Leadership
- Lead day-to-day service operations (scheduling, dispatch, and field execution)
- Manage and develop a team of field service engineers
- Drive performance against KPIs (response times, utilisation, and first-time fix rates)
- Oversee installation, commissioning, maintenance, and repair of machinery
- Implement scalable systems and processes across multiple locations
- Commercial Growth
- Build a profitable service model with recurring revenue at its core
- Design and launch service contracts, preventative maintenance programmes, and subscription support offerings
- Identify upsell and cross-sell opportunities across an existing customer base
- Own service P&L, including pricing strategy, forecasting, and margin optimisation
- Integration & Strategy
- Support M&A activity, including due diligence and service capability assessment
- Lead integration of newly acquired service operations
- Develop a standardised service playbook across systems, pricing, and delivery
- Partner with senior leadership to shape long-term service strategy
What We’re Looking For
- Proven experience leading service operations or field engineering teams, ideally in a product based (distribution/wholesale) business environment
- Strong commercial mindset, with experience developing service contracts or recurring revenue models
- Operationally strong, with the ability to introduce structure, systems, and performance metrics
- Experience in multi-site or post-acquisition environments is highly advantageous
- Comfortable balancing hands-on leadership with strategic development
Head of Service Center in Bradford employer: SF Search Partners
As a newly formed, high-growth industrial solutions business based in Leeds, we pride ourselves on fostering a dynamic work culture that encourages innovation and collaboration. Our employees benefit from extensive growth opportunities, competitive remuneration, and the chance to shape a best-in-class service operation while being part of a transformative journey. Join us to be at the forefront of integrating operations and driving commercial success in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Center in Bradford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy to reach out for informational chats. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its recent developments. Understand their service operations and think about how your experience can help them scale. Tailor your answers to show you’re the perfect fit for their ambitious growth plans.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've successfully managed teams and driven performance in previous roles. Use specific examples that highlight your operational strength and commercial mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board!
We think you need these skills to ace Head of Service Center in Bradford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Service Center role. Highlight your operational leadership and commercial growth achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about transforming service operations and how your background makes you the perfect candidate for this exciting opportunity.
Showcase Your Leadership Style:We want to know how you lead teams! Share examples of how you've managed field service engineers or similar teams, and how you’ve driven performance against KPIs in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity to join our growing team.
How to prepare for a job interview at SF Search Partners
✨Know the Business Inside Out
Before your interview, dive deep into the company’s background, especially their recent merger and growth plans. Understanding their service operations and how they aim to transform them will show that you’re genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your experience in leading teams, particularly in service operations or field engineering. Prepare specific examples of how you've driven performance against KPIs and managed teams effectively, as this role requires strong operational leadership.
✨Demonstrate Commercial Acumen
Since the role focuses on building a profitable service model, come equipped with ideas on developing service contracts and recurring revenue models. Share any past experiences where you successfully identified upsell opportunities or optimised pricing strategies.
✨Prepare for Integration Challenges
Given the emphasis on post-merger integration, think about your experiences in similar environments. Be ready to discuss how you’ve standardised processes or aligned systems in previous roles, as this will be crucial for the position.
