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For Companies At a Glance
- Tasks: Support clients with technical solutions and minimise warranty claims.
- Company: Join a leading firm in the commercial vehicle sector focused on innovation.
- Benefits: Enjoy a competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Perfect for engineers wanting to transition from hands-on work to an office role with impact.
- Qualifications: Experience in traction and trailer engineering is essential; strong communication skills are a must.
- Other info: Opportunity to build relationships across various levels and influence company strategies.
The predicted salary is between 36000 - 54000 £ per year.
Overview
Technical Services Fleet Engineer – Leicestershire – Up to £45,000 DOE
SF Recruitment are recruiting for a Technical Services Fleet Engineer to provide technical product support to our clients Technical Services Fleet Engineers, trailer builders, Fleet customers and end users and provide engineering solutions and preventative remedies to minimise warranty claims and in-service failures. This role could be suited to a Fleet engineer looking to get \’off the tools\’ and into an office based role.
Personal Profile
To be highly skilled, competent, and experienced in traction and trailer engineering practices within the commercial vehicle sector. Must have a full understanding of Operator compliance requirements and have a cultural integrity around the importance of a proactive regime of maintenance and Service activities. This role requires a highly experienced communicator across many levels with a \”can do\” attitude, be able to write clear and concise technical reports. The role requires an engineer with a high degree of flexibility both in working hours and approach, be problem solving, self-motivating and comfortable within a challenging environment of customer support.
Main responsibilities
- Reports to the Technical Services Manager.
- Process warranty claims and provide appropriate support and solutions to customers and end-users.
- To build strong personal relationships at all levels, fleet customers including, but not limited to service mechanics, fleet engineers, fleet managers, purchase agents and fleet owners.
- To work within the Fleet services in support of the external customer base and internal production facility as required.
- To assist with the diagnosis of product and system faults both in the workshop and out in the field and to help provide solutions.
- To always provide first class customer service.
- To communicate customer perceptions and objectives within the company, to influence company strategies.
- To monitor and report activities within the market relevant to the company\’s operations.
- To support secondary products, such as Telematics (EBPMS) and Agricultural.
Other responsibilities
- Methodical approach to issue investigation and problem solving.
- Strong verbal and written communication skills.
- Excellent interpersonal skills and team player approach.
- Provide customer reports where required
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Technical Services Fleet Engineer employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Fleet Engineer
✨Tip Number 1
Network with professionals in the commercial vehicle sector. Attend industry events or join relevant online forums to connect with fleet engineers and technical service managers. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Familiarise yourself with the latest trends and technologies in traction and trailer engineering. Being knowledgeable about current practices will not only boost your confidence but also impress potential employers during discussions.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in interviews. Think of specific examples from your past experience where you successfully diagnosed issues and provided effective solutions, as this is crucial for the Technical Services Fleet Engineer role.
✨Tip Number 4
Showcase your communication skills by practising how to explain complex technical concepts in simple terms. This will be essential when building relationships with customers and colleagues at various levels within the company.
We think you need these skills to ace Technical Services Fleet Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in traction and trailer engineering practices. Emphasise any relevant roles where you've provided technical support or solutions, as well as your understanding of operator compliance requirements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Technical Services Fleet Engineer role. Mention your ability to communicate effectively at various levels and your proactive approach to maintenance and service activities.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Discuss specific instances where you've diagnosed faults and implemented effective solutions, both in the workshop and in the field.
Highlight Customer Service Experience: Since this role requires first-class customer service, include details about your experience in customer-facing roles. Illustrate how you've built strong relationships with clients and contributed to their satisfaction.
How to prepare for a job interview at SF Recruitment
✨Showcase Your Technical Knowledge
Make sure to brush up on your traction and trailer engineering practices. Be prepared to discuss specific technical challenges you've faced and how you resolved them, as this will demonstrate your expertise and problem-solving skills.
✨Emphasise Communication Skills
Since the role requires strong communication across various levels, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers or team members in the past, especially in challenging situations.
✨Demonstrate Customer Service Excellence
Be ready to share instances where you provided exceptional customer service. Highlight your ability to build relationships and how you’ve handled customer complaints or warranty claims, as this is crucial for the role.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach diagnosing product and system faults. Think of a few scenarios where you successfully identified issues and implemented solutions, showcasing your methodical approach to problem-solving.
