At a Glance
- Tasks: Manage key accounts, ensuring smooth service delivery and customer satisfaction.
- Company: Dynamic logistics company focused on sustainability and innovation.
- Benefits: Competitive salary, company car, hybrid working, and growth opportunities.
- Other info: Join a team committed to sustainability and making a difference.
- Why this job: Be the go-to person for clients and drive impactful solutions in a thriving environment.
- Qualifications: Experience in account management and logistics, with strong communication skills.
SF Recruitment have partnered with a brilliant organisation near Redditch, who are looking to recruit an experienced Account Manager with logistics experience, on a permanent, hybrid basis to look after some of their larger key accounts. Salary: £45,000-£50,000 plus company car Working pattern: hybrid - once a week on site near Redditch and travel to client sites when required Develop and maintain strong relationships with existing customers, acting as their primary point of contact for contract management, and the escalation point for services. - Conduct regular business reviews for the business to monitor performance in line with KPIs set in the customer contracts. - Identify potential issues and proactively propose solutions, ensuring smooth service delivery, and minimising any disruptions to the customer's supply chain. - Collaborate with all internal departments to ensure timely deliveries, product replenishment, and the overall success of the customer's contract - Stay informed about the company's products and services, as well as industry trends, to effectively communicate the value proposition to customers and help them optimize their operations. - Plan, coordinate, negotiate and close out contract renewals. Identify opportunities for upselling additional services or solutions that will benefit the customer. - Ensure customers adhere to the terms of their service agreements and the company's quality and safety standards. - Responsible for the commercial activity of the customer within the business, to deliver successful implementation of price changes, contract deviations which incur charges, customer tenders and renewals. - Perform data analysis of customer data, forecasting and trend analysis to provide a strategic overview for both customers and Senior Management Team. - Actively identify and pursue opportunities to expand the company's business within existing customer accounts. This includes uncovering opportunities for cross-selling and upselling pallet solutions or related services, as well as negotiating favourable terms for contract renewals. Drive new business opportunities to meet revenue targets and contribute to the overall commercial strategy of the business. - Promote the company's commitment to sustainability by educating customers about the environmental benefits of products and circular supply chain practices. - Identify collaborative projects between organisation and the customers to Support and contribute to the company's sustainability goals.
Account Manager / Customer Service Account Management in Studley employer: SF Recruitment
Join our dynamic team as an Internal Sales Manager in Baldock, where you'll thrive in a supportive and fast-paced environment that champions innovation and growth. We offer competitive salaries, performance bonuses, and the flexibility of hybrid working, ensuring a healthy work-life balance while providing ample opportunities for professional development and career advancement. Our collaborative culture encourages creativity and empowers you to make a meaningful impact in expanding our international market presence.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager / Customer Service Account Management in Studley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SF Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SF Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager / Customer Service Account Management in Studley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SF Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at SF Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SF Recruitment!
How to prepare for a job interview at SF Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
