Branch Manager in Stafford

I'm partnering exclusively with a long-standing client to recruit a Branch Manager for their Stoke-on-Trent branch. This is a key leadership role within a well-established commercial vehicle parts business, offering full responsibility for branch operations, sales performance, stock, and team leadership.

Main Purpose of the Role

• Responsible for the day-to-day sales, operational, ordering and supply management of the branch.
• Ensuring the branch is professionally managed, fully compliant with company policies and procedures, and consistently delivering required sales, margin and contribution levels while achieving agreed KPIs and SLAs.
• You will lead, motivate and develop the branch team while ensuring parts availability and service levels meet customer expectations.

Main Duties & Responsibilities

• Full operational control of the branch, including staff management, recruitment, training, development and performance management in line with company policies and employment law.
• Ensure compliance with all company procedures, processes and working guidelines.
• Responsibility for ordering, supplying and availability of parts, ensuring optimal stock levels to support sales and customer demand.
• Deliver monthly sales, margin and contribution targets in collaboration with the sales team.
• Ensure all SLAs and KPIs are met or exceeded.
• Oversee stock control, stock targets, cleanses, transfers, supplier orders and accurate goods-in processes.
• Ensure timely and accurate supply of parts to customers, workshops and delivery routes.
• Full responsibility for branch P&L and day-to-day financial management.
• Implement strategies to improve productivity, parts availability and sales growth.
• Develop and grow the customer base, maximising the truck and trailer proposition.
• Ensure branch compliance workbooks are completed and operational scorecard targets achieved.
• Manage cash handling and payment systems in line with company policy.
• Drive proactive parts sales through call handling, counter sales and customer engagement.
• Ensure imprest stock checks are completed as required.
• Maximise efficiency and utilisation of store staff and drivers, ensuring effective parts distribution.
• Ensure all company vehicles meet Road Traffic Act and company requirements.
• Monitor local market conditions and identify new sales opportunities.
• Identify areas for improvement and implement corrective actions.
• Maintain high standards of health & safety, security and emergency procedures.
• Identify training and development needs across the branch.
• Demonstrate and promote company core values at all times.
• Carry out any additional duties required to ensure smooth branch operations.

Key Skills, Knowledge & Experience

• Knowledge of commercial truck and trailer parts (desirable).
• Proven branch management experience within a parts-led environment.
• Strong experience in parts ordering, supply chain coordination and stock control.
• Proven ability to deliver sales, margin and profit.
• Strong leadership and people-management capability.
• Excellent communication skills (written and verbal).
• Sales planning, forecasting and organisational skills.
• Strong commercial and financial awareness.
• IT-literate (Microsoft Office).
• Working knowledge of health & safety.
• Target-driven with a strong work ethic and customer-first mindset.
• Stock control, fleet management and H&S experience.
• Comfortable working in a fast-paced, high-pressure environment.

If this sounds of interest, please ensure you apply today and we'll be in touch.