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- Tasks: Join our team as an Office Admin, handling customer service, sales, and marketing tasks.
- Company: We're a growing business in Wolverhampton, focused on delivering excellent customer support.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a friendly work environment.
- Why this job: This role offers diverse responsibilities and the chance to grow in a supportive team culture.
- Qualifications: Previous admin or customer service experience is essential; strong communication skills are a must.
- Other info: Proficiency in Mandarin is a plus, but not required.
The predicted salary is between 21500 - 25500 £ per year.
SF Recruitment are working with a growing business based in Wolverhampton who are looking for am Office Administrator / Customer Service Advisor to join the small team Salary: £25,000 – £30,000 DOE + Bonus Hours: Monday to Thursday 8.30am – 5pm. Friday 8.30am – 12.30pm. We are seeking a dynamic and organised Office Administrator to join our team. The ideal candidate will have a varied role, covering Customer Service, Sales Administration, General Administration, Marketing, and Purchasing. If you are a proactive individual with strong multitasking abilities, we’d love to hear from you! While proficiency in Mandarin is an advantage, it is not essential. Key Responsibilities Customer Service – Provide professional and friendly support to customers via phone, email, and in person. – Handle customer enquiries, complaints, and feedback effectively and efficiently. – Maintain accurate records of customer interactions and ensure follow-ups are completed. Sales Administration – Process orders, invoices, and payments in a timely manner. – Coordinate with the sales team to ensure accurate tracking of leads and sales. – Maintain up-to-date records in the CRM system. General Administration – Manage office supplies and maintain a well-organised office environment. – Organise meetings, appointments, and travel arrangements. – Prepare reports, presentations, and correspondence as needed. Marketing – Assist in the creation and distribution of marketing materials, including emails and brochures – Help organise events, trade shows, and other promotional activities. Purchasing – Source and liaise with suppliers to ensure cost-effective purchasing. – Place and track orders, ensuring timely delivery of goods and services. – Maintain accurate purchasing records and manage supplier relationships. Person Specification Essential: – Strong organisational skills with the ability to prioritise tasks effectively. – Must have previous Admin / Customer Service experience – Excellent written and verbal communication skills. – Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with CRM systems. – A positive attitude and strong team-working skills. – Attention to detail and a commitment to accuracy
Office Admin / Customer Services employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Admin / Customer Services
✨Tip Number 1
Showcase your multitasking abilities during the interview. Prepare examples of how you've successfully managed multiple responsibilities in previous roles, especially in customer service and administration.
✨Tip Number 2
Familiarize yourself with common CRM systems and Microsoft Office tools. Being able to discuss your experience with these platforms will demonstrate your readiness for the role.
✨Tip Number 3
Research the company and its culture. Understanding their values and mission can help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 4
If you have any experience with marketing or event organization, be sure to highlight it. This could set you apart from other candidates and show your versatility.
We think you need these skills to ace Office Admin / Customer Services
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use keywords from the job description to demonstrate that you meet the essential criteria.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and ability to multitask. Mention specific examples from your previous roles that align with the responsibilities listed in the job description.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential, provide examples of how you've effectively communicated with customers or team members in past positions.
Show Enthusiasm for the Role: Express your interest in the position and the company in your application. A positive attitude can set you apart, so let your enthusiasm shine through in your writing.
How to prepare for a job interview at SF Recruitment
✨Show Your Organisational Skills
Since the role requires strong organisational abilities, be prepared to discuss specific examples of how you've successfully managed multiple tasks in previous positions. Highlight any tools or methods you use to stay organised.
✨Demonstrate Customer Service Experience
Prepare to share your experiences in customer service. Think of situations where you effectively handled complaints or provided exceptional support. This will show that you can maintain professionalism and friendliness under pressure.
✨Familiarity with CRM Systems
If you have experience with CRM systems, be ready to talk about it. Discuss how you've used these systems to track customer interactions or manage sales processes, as this is a key part of the job.
✨Positive Attitude and Team Spirit
The company values a positive attitude and teamwork. Be sure to convey your enthusiasm for the role and provide examples of how you've contributed to a team environment in the past.
