Parts Advisor in Northampton

All candidates should make sure to read the following job description and information carefully before applying.

Location: Northampton, NN5

Salary: Up to £32,000 per annum

Reports to: Branch Manager

Company: Confidential

Job Purpose

The purpose of this role is to consistently deliver required sales margin and contribution targets by increasing revenue through proactive telephone, email, and branch-based sales activity, while providing a high standard of customer service. The role supports business growth through effective sales processes, customer engagement, stock control, and operational accuracy.

Key Responsibilities

• Sales & Customer Service

• Answer inbound telephone sales enquiries within five rings and respond to email enquiries promptly.
• Accurately log all enquiries, quotes, orders, and customer requirements on the internal sales system.
• Identify customer needs and confirm product availability, pricing, and delivery requirements.
• Proactively upsell and cross-sell complementary products to maximise order value and margin.
• Make outbound sales calls to existing and lapsed customers to generate additional revenue.
• Assess local market conditions and identify sales opportunities using LinkedIn, Facebook, and other social media platforms.
• Maintain excellent customer service standards in line with agreed service level agreements.

• Capture full customer order details, including part requirements, availability, and delivery expectations.
• Advise customers on secondary or related parts required to complete their order.
• Create pick notes for confirmed sales to enable warehouse order fulfilment.
• Convert pick notes into invoices once orders are picked and prepared for dispatch.
• Ensure payment is received prior to order processing for all cash sale transactions, including trade counter and delivery orders.

• Apply pricing and margin structures for national and regional customers in accordance with contractual agreements.
• Set pricing for branch and trade counter customers generating annual revenue under £50,000, in agreement with the Branch Manager.
• Ensure all pricing decisions meet or exceed expected margin and KPI requirements.

• Process credit notes for returned parts due to damage or no longer being required.
• Issue credit notes against the original invoice using the internal system.
• Ensure customers receive credit note documentation and that records appear accurately on monthly statements.

• Plan customer deliveries in line with agreed timescales and service expectations.
• Use delivery management software to schedule efficient delivery routes, considering mileage, routing, and fuel efficiency.
• Ensure drivers receive accurate delivery instructions and that proof of delivery is obtained.

• Participate in the annual stock take process.
• Accurately count assigned stock areas and record results on stock sheets.
• Input stock count data into the internal system and support variance investigations where required.
• Assist in maintaining accurate stock levels to meet customer demand.

• Source parts from approved suppliers when items are not held in branch stock.
• Raise purchase orders with accurate customer order references.
• Book goods received into the system and ensure correct linkage to customer back-orders.
• Support timely dispatch and invoicing of customer orders once parts are received.

Skills & Experience

Essential

• Previous experience in a sales, parts, or customer service role
• Strong telephone and email communication skills
• Commercial awareness with the ability to understand pricing and margin
• High level of accuracy and attention to detail
• Ability to work effectively in a fast-paced environment
• Confident use of computer systems and sales software

Desirable

• Experience in an automotive, trade, or parts environment
• Knowledge of stock management and procurement processes
• Experience using CRM, ERP, or dispatch systems
• Social media prospecting experience

If you feel you have the right skills for this role please apply today and contact me directly on (url removed).