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For Companies At a Glance
- Tasks: Provide exceptional support to Italian-speaking clients via phone, email, and live chat.
- Company: Dynamic recruitment agency in the UK with a focus on customer service.
- Benefits: Competitive salary of £28,000-£30,000 and opportunities for career growth.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Fluency in Italian and English, plus strong communication skills.
- Other info: Proactive problem-solving approach is essential for success in this role.
The predicted salary is between 28000 - 30000 £ per year.
A recruitment agency in the UK is seeking an Italian Customer Service Advisor for a full-time position based in Birmingham. The advisor will be the first point of contact for Italian-speaking clients, providing outstanding support via phone, email, and live chat.
The successful candidate will have:
- Fluency in Italian and English
- Excellent communication skills
- A proactive approach to problem-solving
This role offers a competitive salary of £28,000-£30,000 and the chance to join a growing team.
Italian Customer Service Specialist — On-Site employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Customer Service Specialist — On-Site
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with Italian-speaking clients, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you think on your feet during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Italian Customer Service Specialist — On-Site
Some tips for your application 🫡
Show Off Your Language Skills: Make sure to highlight your fluency in both Italian and English. We want to see how you can communicate effectively with our clients, so don’t hold back on showcasing your language prowess!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. We love seeing candidates who take the time to align their experience with what we’re looking for in an Italian Customer Service Specialist.
Be Proactive in Your Approach: Since we value a proactive problem-solving attitude, share examples from your past experiences where you’ve tackled challenges head-on. This will show us that you’re ready to jump in and help our clients!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in Birmingham!
How to prepare for a job interview at SF Recruitment
✨Brush Up on Your Language Skills
Since the role requires fluency in both Italian and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing common customer service scenarios.
✨Know the Company Inside Out
Research the recruitment agency thoroughly. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Common Customer Service Questions
Think about typical customer service scenarios and how you would handle them. Be ready to discuss your problem-solving approach and provide examples of how you've successfully resolved issues in the past. This will highlight your proactive attitude.
✨Showcase Your Communication Skills
As a Customer Service Specialist, excellent communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Practice active listening, and don’t hesitate to ask clarifying questions if needed—this shows you're engaged and keen to understand.
