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For Companies At a Glance
- Tasks: Engage with Italian customers, drive sales, and nurture relationships through calls and emails.
- Company: Join a leading organisation in Birmingham City Centre focused on growth and customer satisfaction.
- Benefits: Enjoy a competitive salary up to £35k plus bonuses and a supportive work environment.
- Why this job: Be part of a dynamic team shaping the Italian market while making a real impact.
- Qualifications: Fluency in Italian and experience in customer service or sales is essential.
- Other info: Full-time role with one Saturday shift every four weeks.
The predicted salary is between 28000 - 42000 £ per year.
SF Recruitment have partnered with a leading organisation in Birmingham City Centre, who are looking to bring in an experienced Italian speaking Customer Service Advisor on a permanent basis.
Working pattern: full time site based - 1 out of every 4 Saturdays
Salary: up to £35k + bonus scheme
This role will report into the Director of Sales and will be looking after the Italian market, specifically looking at opportunities for growth, nurturing customer relationships, and driving revenue through direct sales and market development.
Responsibilities will include:
- Drive revenue and customer acquisition in the Italian market.
- Build strong relationships with new and existing Italian customers via phone and email.
- Respond promptly and professionally to inbound sales enquiries.
- Provide tailored advice to customers on products.
- Monitor sales performance and identify opportunities to improve conversion and retention.
- Input into the company's Italian market strategy, helping to shape our local approach.
- Monitor and respond to customer feedback across platforms like Trustpilot.
- Work with internal teams to ensure compliance with policies and processes.
- Support marketing campaigns by sharing customer insights and helping tailor messaging for the Italian audience.
Please apply now if this is of interest.
Italian Customer Service Advisor employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the Italian market and its unique customer preferences. Understanding cultural nuances can help you connect better with potential customers and demonstrate your commitment to serving their needs.
✨Tip Number 2
Brush up on your sales techniques, especially in a customer service context. Being able to effectively communicate the benefits of products and handle objections will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with customer relationship management (CRM) tools. Highlighting your ability to monitor sales performance and identify growth opportunities will show that you're proactive and results-driven.
✨Tip Number 4
Be ready to share examples of how you've successfully handled customer feedback in the past. This will demonstrate your ability to adapt and improve based on customer insights, which is crucial for this role.
We think you need these skills to ace Italian Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Italian Customer Service Advisor position. Tailor your application to highlight relevant experience in customer service and any specific skills related to the Italian market.
Highlight Language Skills: Since this role requires fluency in Italian, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used your language abilities in a professional setting.
Showcase Customer Relationship Experience: Demonstrate your experience in building and nurturing customer relationships. Use specific examples from previous roles where you successfully managed customer interactions, especially in sales or service environments.
Tailor Your Cover Letter: Craft a personalised cover letter that addresses the specific needs of the company. Mention your understanding of the Italian market and how you can contribute to their growth and customer acquisition strategies.
How to prepare for a job interview at SF Recruitment
✨Showcase Your Language Skills
As an Italian Customer Service Advisor, fluency in Italian is crucial. Be prepared to demonstrate your language skills during the interview, perhaps by answering questions in Italian or discussing your previous experiences with Italian-speaking customers.
✨Understand the Market
Research the Italian market and the specific challenges it faces. Being knowledgeable about current trends and customer preferences will show your potential employer that you are proactive and ready to contribute to their growth strategy.
✨Highlight Relationship-Building Experience
This role involves nurturing customer relationships, so be ready to share examples of how you've successfully built rapport with clients in the past. Use specific instances where your communication skills led to positive outcomes.
✨Prepare for Sales Scenarios
Since the position involves driving revenue and responding to sales enquiries, practice common sales scenarios. Be ready to discuss how you would handle objections or close a sale, demonstrating your ability to think on your feet.
