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- Tasks: Provide exceptional support to Italian-speaking customers via phone, email, and live chat.
- Company: Growing organisation in Birmingham City Centre with a focus on customer service.
- Benefits: Competitive salary of £28,000-£30,000 and a full-time role, Monday to Friday.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Fluent in Italian and English, with previous customer service experience preferred.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 32000 - 36000 £ per year.
SF Recruitment have partnered with a growing organisation in Birmingham City Centre who are looking to recruit an Italian Customer Service Advisor on a permanent basis.
Working pattern: full time site based Monday to Friday
Salary: £28,000-£30,000
We are seeking a professional and customer-focused Italian Customer Service Advisor to join our growing team. The successful candidate will act as the first point of contact for our Italian-speaking customers, delivering exceptional service and ensuring all enquiries are handled efficiently and professionally. This is an excellent opportunity for a motivated individual who enjoys problem-solving, building relationships, and working in a fast-paced environment.
Responsibilities
- Provide outstanding customer support to Italian-speaking clients via phone, email, and live chat
- Handle enquiries relating to products, orders, deliveries, and after-sales support
- Resolve customer complaints promptly with empathy and professionalism
- Accurately update customer records within the CRM system
- Liaise with internal departments such as logistics, sales, and operations to ensure smooth resolution of issues
- Identify opportunities to improve the customer experience
- Maintain strong product knowledge to confidently assist customers
Skills & Experience
- Fluent in Italian and English (written and spoken)
- Previous experience in a customer service or client-facing role preferred
- Excellent communication and interpersonal skills
- Strong problem-solving ability with a proactive mindset
- Good IT skills and familiarity with CRM systems
- Ability to prioritise workload and work effectively under pressure
- High attention to detail
Italian Customer Service Advisor employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Italian Customer Service Advisor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills, especially your customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and helps keep you on their radar.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Italian Customer Service Advisor
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for someone fluent in Italian and English, make sure to highlight your language skills right at the top of your application. Use examples that showcase your ability to communicate effectively in both languages.
Tailor Your Experience: When you’re writing about your previous roles, focus on experiences that relate directly to customer service. We want to see how you've handled enquiries, resolved complaints, and built relationships with customers in the past.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. Use a friendly tone in your application to show us that you can connect with our customers just as well as you can with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SF Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in both Italian and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Know the Company Inside Out
Research the organisation thoroughly. Understand their products, services, and customer base. This will not only help you answer questions more effectively but also show your genuine interest in the company and its mission.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, such as handling complaints or resolving issues. Prepare specific examples from your past experience that showcase your problem-solving skills and ability to empathise with customers.
✨Showcase Your Tech Savviness
Familiarise yourself with common CRM systems and be ready to discuss your IT skills. If you have experience with specific software, mention it! Highlighting your ability to adapt to new technologies will give you an edge in a fast-paced environment.
