Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide onsite IT support for infrastructure issues, including networks and servers.
- Company: Dynamic IT Managed Service Provider focused on customer satisfaction.
- Benefits: Competitive salary, career development, and hands-on experience with cutting-edge technologies.
- Why this job: Join a team that values innovation and customer service while solving real-world tech challenges.
- Qualifications: Experience in 3rd line support and strong knowledge of network and server technologies.
- Other info: Office-based role with travel to client sites; driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for all onsite service and support needs for our customers, helping them with infrastructure related issues. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software, Office 365 and SharePoint. This position is ideal for candidates with a background in 3rd line support/Infrastructure support, mainly covering Network/Server and limited IT security.
Key Duties/Responsibilities:
- IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft, and VMware.
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions.
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
- System documentation to include system reviews and recommendations.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
- Improve customer service, perception, and satisfaction.
- Escalate service issues that cannot be completed within agreed service levels.
- Network Switching; VLANs, Trunks.
- Firewalls & Routers; Port Forwarding, Routing.
Side notes: This will be office based and out to end client sites. A driving licence is essential (with minimum points).
Field Service Infrastructure Engineer / 3rd Line Engineer - IT MSP employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Infrastructure Engineer / 3rd Line Engineer - IT MSP
✨Tip Number 1
Get your networking game on! Brush up on your knowledge of WAN, LAN, and all those routers and firewalls. When you’re chatting with potential employers, show them you know your stuff and can handle the tech challenges they throw at you.
✨Tip Number 2
Practice makes perfect! Set up mock interviews with friends or use online platforms to simulate real interview scenarios. This will help you get comfortable discussing your experience with Microsoft technologies and infrastructure support.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Employers love candidates who can communicate effectively with clients. Share examples of how you've kept customers informed during technical issues or changes in service.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Field Service Infrastructure Engineer role. Plus, it’s a great way to show your enthusiasm for joining our team!
We think you need these skills to ace Field Service Infrastructure Engineer / 3rd Line Engineer - IT MSP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Infrastructure Engineer role. Highlight your experience with 3rd line support, network/server issues, and any relevant technologies like Office 365 and SharePoint. We want to see how your skills match what we're looking for!
Show Off Your Technical Skills: In your application, don’t shy away from showcasing your technical expertise. Mention specific tools and technologies you've worked with, especially those listed in the job description like Windows Server, Exchange, and Citrix. This helps us see you as a strong fit for the role.
Communicate Clearly: Since communication with customers is key in this role, make sure your application reflects your ability to communicate effectively. Use clear language and structure your application well so we can easily follow your thoughts and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy to do!
How to prepare for a job interview at SF Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like Windows Server, Exchange, and SharePoint. Be ready to discuss your experience with these systems and any troubleshooting you've done in the past.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've improved customer satisfaction or handled difficult situations. Prepare to share how you keep clients informed and manage their expectations during technical issues.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to network issues, disaster recovery, or system documentation. Practise articulating your thought process and problem-solving approach, as this will demonstrate your expertise and analytical skills.
✨Dress the Part and Be Punctual
Even though it's an office-based role, first impressions matter! Dress smartly and arrive on time. This shows professionalism and respect for the interviewer's time, setting a positive tone for the rest of the conversation.