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For Companies At a Glance
- Tasks: Provide desktop support and manage service requests for a busy IT team.
- Company: Join a dynamic client near Bedworth focused on maintaining high service levels.
- Benefits: Enjoy a rolling contract with potential for extension and hands-on experience.
- Why this job: Perfect for tech enthusiasts wanting to enhance their skills in a supportive environment.
- Qualifications: Must have at least one year of experience in technical support roles.
- Other info: Onsite work is required, with opportunities for growth in a fast-paced setting.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
I am currently assisting a client near Bedworth with a Contract vacancy to assist the current team with a backlog of tickets and also offer desktop support. The vacancy is primarily due to sickness within the team and the client wanting to stay on top of things before SLA's are impacted. We are looking for 1st/2nd line, IT engineer/technician, deskside/desktop support level experience who will report to the SDA Lead, the role encompasses a range of 1st/2nd line services including first point of customer contact and ongoing service management through lifecycle to closure. The Desktop Support Engineer's role is expected to provide a customer sensitive and responsive service whilst adopting a systematic, disciplined and analytical approach to handling faults and service requests. Key Duties/Responsibilities– A minimum of one year's recent experience working in a technical help desk or IT service desk, or first line support role. – Windows 10 & 11 Support and Management – Administration of MS Office 365, MS Exchange, MS SharePoint – Active Directory Management i.e. User and computer management – Ability to troubleshoot and resolve issues involving 3rd party software in a timely manner – Laptop / Desktop hardware support and repair – Mobile phone configuration and support – iOS and Android – Basic Networking support including structured cabling patching This will be a 1month rolling contract, most likely going for 3m with onsite requirement for the duration.If interested, please apply for consideration.
Desktop Support Engineer - 1m rolling contract - Bedworth employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer - 1m rolling contract - Bedworth
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 & 11, MS Office 365, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Prepare to showcase your problem-solving skills by thinking of examples where you've successfully resolved technical issues in a timely manner. This is crucial for a Desktop Support Engineer, as you'll need to handle service requests efficiently.
✨Tip Number 3
Since this role involves customer interaction, practice your communication skills. Be ready to explain technical concepts in simple terms, as you'll be the first point of contact for users needing support.
✨Tip Number 4
Research the company culture and values of the client you're applying to. Understanding their approach to customer service and teamwork can help you tailor your responses in the interview, showing that you're a good fit for their environment.
We think you need these skills to ace Desktop Support Engineer - 1m rolling contract - Bedworth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Desktop Support Engineer position. Tailor your application to highlight your relevant experience in 1st/2nd line support and technical help desk roles.
Highlight Relevant Experience: Make sure to emphasise your experience with Windows 10 & 11, MS Office 365, Active Directory, and any troubleshooting skills you possess. Use specific examples from your past roles to demonstrate your capabilities.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your systematic approach to problem-solving. Mention your ability to handle faults and service requests efficiently, as this is crucial for the role.
Proofread Your Application: Before submitting, double-check your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical support role.
How to prepare for a job interview at SF Recruitment
✨Know Your Technical Stuff
Make sure you're well-versed in Windows 10 & 11, MS Office 365, and Active Directory management. Brush up on troubleshooting techniques for both hardware and software issues, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Customer Service Skills
As a Desktop Support Engineer, you'll be the first point of contact for customers. Prepare examples of how you've provided excellent customer service in previous roles, especially in high-pressure situations where quick resolutions were needed.
✨Familiarise Yourself with the Company
Research the client and their services before the interview. Understanding their business model and any recent news can help you tailor your responses and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific technical issues or customer interactions. Practise articulating your thought process clearly and logically, as this will demonstrate your analytical approach to problem-solving.
