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For Companies At a Glance
- Tasks: Manage customer renewals and ensure top-notch service for corporate clients.
- Company: Join a leading tech consultancy in Birmingham, leveraging AI and cloud technology.
- Benefits: Enjoy a competitive salary, uncapped commission, hybrid working, and flexible hours.
- Why this job: Be part of a fast-paced environment with growth opportunities and a focus on self-improvement.
- Qualifications: Experience in account management and customer renewals, ideally in consultancy or professional services.
- Other info: This role offers extensive training and a generous pension plan.
The predicted salary is between 24000 - 32000 £ per year.
A Customer Success Manager with experience managing customer renewals ideally within the consultancy or professional services space is sought by a leading tech consultancy based in Birmingham. Utilising the latest in AI, cloud and automation technology, this company is using their award-winning SaaS solution to consolidate and solve business problems for their corporate client base.
With extensive UK growth planned over the coming months, this Customer Success Manager will take ownership of key account renewals, managing product selection, pricing, and back offer admin to ensure the customer receives a market-leading level of service and continuity. This role would suit an experienced account manager with experience handling complex customer renewals who is looking for more progression and better earning potential plus a dynamic, fast-paced environment.
This Customer Success Manager based near Birmingham should have most of the following key skills:
- Experience managing customer renewals ideally within professional services, consultancy or the construction environments
- Strong account management skills
- A real passion for self-improvement and progression
- A tailored, people-centric approach to customer service
- Excellent communication & presentation skills
In return, this Customer Success Manager based near Birmingham offers:
- Base salary of £30,000 - £40,000 with OTE of £50,000
- Uncapped commission
- Long term hybrid working with three days a week on-site in Birmingham
- Extensive training and progression opportunities
- Generous pension
- Flexible working hours
So if you like the sound of joining a high growth SME with loads of progression opportunities, please apply now to be considered.
Customer Success Manager employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Research the company thoroughly before your interview. Understand their SaaS solutions and how they apply AI, cloud, and automation technology to solve business problems. This knowledge will help you demonstrate your genuine interest in their services and how you can contribute to their customer success.
✨Tip Number 2
Prepare specific examples from your past experience that showcase your account management skills, particularly in handling complex customer renewals. Be ready to discuss how you tailored your approach to meet client needs and ensure satisfaction.
✨Tip Number 3
Highlight your passion for self-improvement and progression during discussions. Share any relevant training or certifications you've pursued, as well as how you've applied new skills to enhance customer service in previous roles.
✨Tip Number 4
Practice your communication and presentation skills. Since this role requires excellent interpersonal abilities, consider conducting mock interviews or presentations to refine your delivery and ensure you can convey your ideas clearly and confidently.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing customer renewals, especially within consultancy or professional services. Use specific examples to demonstrate your account management skills and how you've successfully handled complex customer situations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer success and self-improvement. Mention how your tailored, people-centric approach aligns with the company's values and how you can contribute to their growth.
Highlight Relevant Skills: Clearly outline your strong communication and presentation skills in both your CV and cover letter. Provide examples of how these skills have helped you achieve success in previous roles, particularly in managing key accounts.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a dynamic, fast-paced environment. Mention your interest in the tech industry and how you see yourself growing within the company as they expand.
How to prepare for a job interview at SF Recruitment
✨Showcase Your Account Management Skills
Be prepared to discuss your previous experience in managing customer renewals, especially within consultancy or professional services. Highlight specific examples where you successfully navigated complex situations and maintained strong client relationships.
✨Demonstrate Your People-Centric Approach
Emphasise your tailored approach to customer service. Share anecdotes that illustrate how you've put customers first and adapted your strategies to meet their unique needs, showcasing your ability to build rapport and trust.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to present your ideas on how you would manage product selection and pricing, ensuring you convey your understanding of the company's SaaS solutions.
✨Express Your Passion for Self-Improvement
Convey your enthusiasm for personal and professional growth. Discuss any relevant training or development you've pursued and how it has prepared you for this role, demonstrating your commitment to continuous improvement in a fast-paced environment.
