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- Tasks: Lead engaging workshops to enhance customer experience and journey mapping for enterprise clients.
- Company: Dynamic consultancy supporting tech companies with innovative enablement content.
- Benefits: Competitive day rate, remote work flexibility, and international travel opportunities.
- Why this job: Make a real impact by guiding clients through transformative customer engagement strategies.
- Qualifications: Experience in workshop facilitation and strong understanding of customer experience principles.
- Other info: Join a collaborative team focused on continuous improvement and professional growth.
The predicted salary is between 48000 - 54000 £ per year.
SF recruitment have partnered with a brilliant consultancy, who support Technology companies and their partners by creating enablement content and programmes.
Our client helps technology organisations and their partners sell, adopt and scale enterprise-ready solutions by creating clear, practical enablement content, experiences, and programmes. Their work sits at the intersection of strategy, customer experience, and execution, ensuring sellers, partners, and clients are genuinely set up for success.
Day rate: £400-£450
Working pattern: typically 4 days per week remotely but with regular international travel to deliver workshops
Role summary
We're looking for a dynamic and experienced workshop facilitator to lead pre-sales, client-facing workshops focused on customer lifecycle and messaging journey design, primarily within the WhatsApp for Business ecosystem. In this role, you will guide enterprise clients through structured, collaborative sessions that help them visualise what great looks like, align internal stakeholders, and leave with clarity, momentum, and a practical path forward. You will operate across in-person, hybrid, and fully remote formats, with client-facing delivery as the core of the role. You'll work closely with consultants and designers to ensure workshop outputs translate into clear journey visualisations, strategic recommendations, and next-step actions that support partner selection, implementation, and scale.
Responsibilities will include:
- Workshop design and facilitation
- Deliver structured, client-facing workshops (primarily in-person but sometimes hybrid or fully remote) using proven facilitation frameworks.
- Tailor workshops to client context, including industry, maturity, goals, and stakeholder mix.
- Create a calm, confident, and engaging environment that encourages participation and alignment.
- Guide clients through identifying lifecycle stages, pain points, opportunities, and success metrics.
- Facilitate collaborative mapping of messaging entry points, conversational flows, and desired outcomes across the customer journey.
- Research client digital engagement strategies, use cases, and market context.
- Collaborate internally to align on objectives, stakeholders, and success criteria before delivery.
- Work with consultants and designers to translate workshop outputs into journey maps, summaries, and action plans.
- Support clarity around next steps, including implementation approaches, partner selection, and RFP inputs.
- Capture client feedback and identify opportunities to improve workshop design, tools, and facilitation techniques.
- Share insights with the wider team to evolve frameworks, assets, and best practices.
The experience you must bring
- Proven facilitation experience delivering client-facing workshops, ideally in journey mapping, digital transformation, or customer engagement strategy.
- Demonstrated experience facilitating in-person, hybrid, and fully remote workshops.
- Strong understanding of customer experience principles and customer lifecycle frameworks.
- Confidence leading diverse, senior stakeholder groups through structured problem-solving and decision-making.
- Experience working with enterprise-level clients, particularly in sectors such as retail, financial services, travel, or ecommerce.
- Familiarity with messaging channels (e.g. WhatsApp, SMS, chatbots) and their role in digital customer engagement.
- Excellent communication, listening, and storytelling skills.
- Comfortable working with tools such as Miro, MS Teams, and Google Suite.
- Able to thrive as part of a fully remote team.
Customer Experience Workshop Lead employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Workshop Lead
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend relevant events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock session with a friend or even in front of the mirror. We want you to feel confident and ready to showcase your skills in workshop facilitation and customer experience.
✨Tip Number 3
Tailor your approach! When you get an interview, make sure to research the company and their specific needs. We want you to highlight how your experience aligns with their goals, especially in customer journey mapping and digital transformation.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates take that extra step!
We think you need these skills to ace Customer Experience Workshop Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in facilitating workshops and customer journey mapping. We want to see how your skills align with the role, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills: Since this role involves leading diverse groups, it’s crucial to demonstrate your excellent communication and storytelling abilities. Use clear and engaging language in your application to reflect how you would interact with clients.
Highlight Relevant Experience: Don’t forget to mention any experience you have with enterprise-level clients or in sectors like retail or financial services. We’re looking for someone who understands the nuances of customer engagement, so make that clear!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Let’s get started on this journey together!
How to prepare for a job interview at SF Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company's background and their approach to customer experience. Familiarise yourself with their work in the WhatsApp for Business ecosystem and think about how your experience aligns with their needs.
✨Showcase Your Facilitation Skills
Be ready to discuss specific examples of workshops you've led. Highlight your ability to create engaging environments and tailor sessions to different client contexts. This is your chance to demonstrate your expertise in journey mapping and customer engagement strategies.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems or design a workshop on the spot. Practice articulating your thought process clearly and confidently, showcasing your structured problem-solving skills.
✨Follow Up with Insights
After the interview, send a thank-you email that includes a brief reflection on the conversation. Mention any insights you gained about their approach to workshops and how you could contribute to their continuous improvement efforts.
