Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and motivate a dynamic team to deliver exceptional customer service and sales results.
- Company: Join a thriving contact centre in North Derbyshire with a focus on excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Why this job: Make a real impact in a high-performance setting while developing your leadership skills.
- Qualifications: Experience in managing a contact centre and strong coaching abilities required.
- Other info: Enjoy a collaborative culture with a focus on continuous improvement.
The predicted salary is between 35000 - 40000 £ per year.
Overview
Contact Centre Manager – Location: North Derbyshire (On site, Monday to Friday)
Salary: £35,000 – £40,000 per annum
Hours: 9:00am – 5:30pm (1 hour lunch)
Located in North Derby, we are looking for an experienced and natural leader to support a large team.
The Role
You’ll oversee all inbound and outbound activity across multiple channels – including phone, live chat, and technical support – while driving a culture of excellence and continuous improvement.
This is an exciting opportunity for a motivated leader to make a real impact in a high-performance environment.
Responsibilities
- Lead, coach, and motivate a team to achieve outstanding sales and customer service results.
- Manage daily operations to ensure fast response times and smooth workflows.
- Set and monitor KPIs, providing regular performance reviews and coaching sessions.
- Use data-driven insights to optimise team performance and customer satisfaction.
- Collaborate with marketing and operations to improve customer experience and conversion rates.
- Drive outbound sales initiatives and service improvement projects.
Essential Requirements
- Proven experience managing a contact centre or customer service team.
- Strong leadership and coaching skills with a track record of achieving targets.
- Confident working with data, KPIs, and performance metrics.
If this role is of interest, then please get in touch today
#J-18808-Ljbffr
Call Centre Manager employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on a Call Centre Manager role that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to team leadership and performance metrics. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven sales and improved customer satisfaction in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Call Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership and coaching abilities, as well as any relevant data-driven achievements. We want to see how you can make an impact!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Call Centre Manager role. Share specific examples of how you've led teams to success and improved customer experiences.
Showcase Your Data Skills: Since this role involves working with KPIs and performance metrics, don’t forget to mention your experience with data analysis. We love candidates who can use insights to drive team performance and customer satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at SF Recruitment
✨Know Your Numbers
As a Call Centre Manager, you'll be expected to work with KPIs and performance metrics. Brush up on relevant data from your previous roles, and be ready to discuss how you used these insights to drive team performance and customer satisfaction.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership and coaching skills. Think about specific situations where you motivated your team or improved their performance. This will demonstrate your ability to lead effectively in a high-performance environment.
✨Understand the Role's Challenges
Research common challenges faced by contact centres, such as managing response times and ensuring smooth workflows. Be ready to discuss how you would tackle these issues and drive continuous improvement within the team.
✨Collaborate and Communicate
Since collaboration with marketing and operations is key, think of examples where you've successfully worked across departments. Highlight your communication skills and how they contributed to improving customer experience and conversion rates.
