At a Glance
- Tasks: Manage public sector client accounts and ensure their satisfaction and retention.
- Company: Join a dynamic, PE-backed business focused on innovative fleet solutions.
- Benefits: Enjoy remote work flexibility, competitive salary, and performance bonuses.
- Other info: Regular client visits and monthly office meet-ups to foster collaboration.
- Why this job: Be part of a growing team that values client relationships and strategic impact.
- Qualifications: Experience in account management or B2B sales, especially in SaaS or fleet sectors.
The predicted salary is between 36000 - 66000 £ per year.
SF Recruitment have partnered with a growing PE backed business who are looking to recruit an experienced Fleet SaaS Account Manager to cover their Central region.
Working pattern: remote with regular visits to clients and monthly office visits.
Salary: £45,000-£55,000 with bonus.
Responsibilities will include:
- Manage a portfolio of public sector clients across the Midlands.
- Develop a deep understanding of each client's operational needs and long-term strategic goals.
- Serve as the primary point of contact for client relationships, ensuring high levels of satisfaction and retention.
- Identify and pursue opportunities to cross-sell and upsell additional services.
- Collaborate with Product, Support, and Implementation teams to ensure successful client onboarding, training, and ongoing usage.
- Monitor account health and usage metrics to proactively resolve issues and maximise value delivery.
- Prepare and present regular account reviews and strategic plans to senior stakeholders.
- Support tender submissions and renewal processes where applicable.
- Keep up-to-date with public sector procurement frameworks, regulations, and trends.
Requirements:
- Proven experience in account management, customer success, or B2B sales, preferably in a SaaS or fleet-related environment.
- Experience working with or selling to public sector clients in the UK.
- Strong understanding of account planning, cross-sell/upsell strategy, and client retention.
- Excellent communication, negotiation, and presentation skills.
- Self-starter with the ability to manage priorities and travel within the South East region.
- Familiarity with CRM systems (e.g., Salesforce, HubSpot).
- Knowledge of UK fleet operations.
Fleet SaaS Account Manager in Birmingham employer: SF Recruitment
Join our dynamic team as an Internal Sales Manager in Baldock, where you'll thrive in a supportive and fast-paced environment that champions innovation and growth. We offer competitive salaries, performance bonuses, and the flexibility of hybrid working, ensuring a healthy work-life balance while providing ample opportunities for professional development and career advancement. Our collaborative culture encourages creativity and empowers you to make a meaningful impact in expanding our international market presence.
StudySmarter Expert Advice🤫
We think this is how you could land Fleet SaaS Account Manager in Birmingham
✨Tip Number 1
Familiarise yourself with the specific needs and challenges of public sector clients in the UK. Understanding their procurement processes and regulations will give you an edge in conversations and help you tailor your approach.
✨Tip Number 2
Network with professionals in the fleet SaaS industry, especially those who have experience with public sector clients. Attend relevant industry events or webinars to build connections that could lead to valuable insights and referrals.
✨Tip Number 3
Brush up on your CRM skills, particularly with systems like Salesforce or HubSpot. Being proficient in these tools will not only help you manage client relationships effectively but also demonstrate your readiness for the role.
✨Tip Number 4
Prepare to discuss your previous successes in account management, particularly any experiences related to cross-selling or upselling. Be ready to share specific examples that highlight your ability to drive client satisfaction and retention.
We think you need these skills to ace Fleet SaaS Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management, particularly in SaaS or fleet-related environments. Emphasise your work with public sector clients and any specific achievements that demonstrate your ability to meet client needs.
Craft a Compelling Cover Letter:In your cover letter, address how your skills align with the responsibilities of the Fleet SaaS Account Manager role. Mention your understanding of account planning and client retention strategies, and provide examples of how you've successfully managed client relationships in the past.
Showcase Communication Skills:Since excellent communication is key for this role, consider including a brief section in your application that outlines your negotiation and presentation skills. You could mention specific instances where you effectively communicated with stakeholders or resolved client issues.
Highlight Relevant Tools and Knowledge:Mention your familiarity with CRM systems like Salesforce or HubSpot, as well as your knowledge of UK fleet operations. This will show that you are well-equipped to handle the technical aspects of the role and understand the industry landscape.
How to prepare for a job interview at SF Recruitment
✨Know Your Clients
Before the interview, research the public sector clients you might be working with. Understand their operational needs and strategic goals, as this will help you demonstrate your ability to manage client relationships effectively.
✨Showcase Your SaaS Experience
Be prepared to discuss your previous experience in account management within a SaaS environment. Highlight specific examples where you've successfully upsold or cross-sold services, as this is crucial for the role.
✨Demonstrate Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You may be asked to present a mock account review, so be ready to showcase your presentation skills.
✨Stay Updated on Industry Trends
Familiarise yourself with current trends in public sector procurement and UK fleet operations. Being knowledgeable about these topics will show your commitment to the role and your ability to provide valuable insights to clients.
