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- Tasks: Prepare reports, monitor account activity, and support the Account Manager with projects.
- Company: Join a dynamic organisation in CV6 focused on customer service excellence.
- Benefits: Competitive salary up to £30,000 and full-time hours, Monday to Friday.
- Why this job: Be part of a proactive team making a real impact on customer satisfaction.
- Qualifications: Strong organisational skills and a passion for customer service.
- Other info: Opportunity for career growth in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
SF have partnered with a brilliant organisation in CV6 who are looking for a Customer Service Administrator to join the team.
Salary: up to £30,000
Working pattern: full time Monday to Friday on site
Responsibilities:
- Prepare reports, KPI packs and information for reviews as required by the Account Manager accurately and on time.
- Monitor the profile of activity for the account against the anticipated volumes. Highlight trends and anomalies to the Account Manager.
- Attend, support and be proactively engaged in monthly/quarterly reviews with Account Manager as required.
- Provide proactive support to the Account Manager on projects relating to your portfolio.
- Ensure invoice data is accurate and deal with any queries.
- Take the lead in re‑mapping engineers, setting up of new locations (including returns sites).
- Provide Account Manager with summary of key issues for the week prior to their Friday AM Healthcheck call.
- Analyse cases on accounts, provide summary information to the Account Manager on key issues and proactively work with other areas of the business to resolve root cause and reduce level of cases raised.
- Manage investigation of any claims through to resolution ensuring the customer and Account Manager are kept fully informed.
Account Executive employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and role. Know their values and how you can contribute. This shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Account Executive role. Highlight your skills in customer service and data analysis to impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of great roles waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Executive role. Highlight relevant experience and skills that match the job description, like your ability to prepare reports and analyse data.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your proactive approach and how you can support the Account Manager effectively.
Showcase Your Communication Skills: As an Account Executive, communication is key. In your application, demonstrate your ability to keep stakeholders informed and engaged, especially when managing claims or issues.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at SF Recruitment
✨Know Your Numbers
As an Account Executive, you'll be dealing with reports and KPIs. Brush up on your numerical skills and be ready to discuss how you've used data to drive decisions in past roles. This shows you understand the importance of metrics in customer service.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've tackled challenges in previous positions. Highlight instances where you identified trends or anomalies and took proactive steps to resolve issues. This will demonstrate your analytical thinking and initiative.
✨Engage with the Team
Since collaboration is key in this role, think about how you can show your team spirit during the interview. Discuss how you've supported colleagues or worked together on projects. This will illustrate that you're a team player who values communication.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
