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- Tasks: Be the first point of contact for IT support and troubleshoot user issues.
- Company: Join a growing organisation focused on tech investment and transformation.
- Benefits: Earn up to £28K, receive coaching, and enjoy a clear career progression pathway.
- Why this job: Gain hands-on experience in IT while being supported by a collaborative team.
- Qualifications: Some IT support experience and a problem-solving mindset are essential.
- Other info: Full-time office role with some weekend work on a rota.
We\’re supporting a growing organisation as they prepare to add a new First Line Support professional to the team.
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
You\’ll be the go-to person for all things first line: resolving user issues, setting up kit, troubleshooting basic networking, and keeping things running smoothly when the rest of the team is tied up on more complex projects.
This is a great opportunity to learn, develop, and step into a proper career pathway within IT – you\’ll be closely supported by experienced engineers who want to help you grow.
What You\’ll Be Doing:
Acting as the first point of contact for IT support queries
Troubleshooting issues with screens, phones, basic networking, patching, and POE devices
Escalating more complex issues while keeping users informed
Getting involved in small change requests and support for system improvements
Working full-time in the office (37.5 hours per week), including some weekend work on a rota
What You\’ll Bring:
Some experience in an IT support or helpdesk environment (could be from a previous role, internship or placement)
A problem-solving mindset – you\’re someone who takes ownership and figures things out
Good communication skills and the ability to relay technical info clearly
Eagerness to learn, develop and eventually move into more technical areas (2nd/3rd line exposure is on the table)
Willingness to be in the office full-time and commit to weekend availability when required
What You\’ll Get in Return:
Salary up to £28K, depending on experience
Real exposure to systems, architecture, and transformation work
Coaching and mentoring from a technically strong, collaborative team
A clear pathway to progress and upskill as part of a tight-knit IT function
The chance to join a business investing in its tech and open to change – your input will matter here
1st Line Support employer: SF Recruitment
Contact Detail:
SF Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support
✨Tip Number 1
Familiarise yourself with common IT support tools and software. Knowing your way around ticketing systems, remote desktop applications, and basic networking concepts will give you a solid foundation to impress during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills. Practice resolving common issues that users face, such as connectivity problems or device setup. Being able to demonstrate your problem-solving mindset in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Show your eagerness to learn by researching the latest trends in IT support. Mentioning specific technologies or methodologies during your conversation can highlight your commitment to growth and development within the field.
✨Tip Number 4
Prepare to discuss your previous experiences in IT support, even if they were informal or part-time. Be ready to share examples of how you communicated technical information clearly and took ownership of resolving issues, as this aligns perfectly with what they're looking for.
We think you need these skills to ace 1st Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in IT support or helpdesk environments. Emphasise your problem-solving skills and any technical knowledge you possess, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your eagerness to learn and develop within the IT field. Mention specific examples of how you've taken ownership of problems in the past and your ability to communicate technical information clearly.
Showcase Your Communication Skills: Since good communication is essential for this role, consider including a brief section in your application that demonstrates your ability to relay technical information in an understandable way. This could be through a project or experience where you helped others understand a technical issue.
Highlight Your Availability: Clearly state your willingness to work full-time in the office and your availability for weekend shifts. This shows your commitment to the role and aligns with the company's requirements.
How to prepare for a job interview at SF Recruitment
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully resolved IT issues. Highlight your thought process and how you took ownership of the problem, as this role requires a proactive approach to troubleshooting.
✨Communicate Clearly
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to relay information clearly and effectively, as good communication is key in this role.
✨Express Your Eagerness to Learn
Make sure to convey your enthusiasm for learning and developing within the IT field. Discuss any relevant experiences or training that show your commitment to growing your skills, especially if you're interested in moving into 2nd or 3rd line support.
✨Understand the Company Culture
Research the organisation and its values before the interview. Being able to articulate why you want to work there and how you align with their goals will show that you're genuinely interested in the position and ready to contribute positively to the team.
