ISOC Engineer Tier 1 in Dartford

Job Description

ISOC Tier 1 Engineer

Location: Horwich, Bolton

Salary: £28,500 + Benefits

Hours: 24/7 Shift-Based Role

The Opportunity

We are expanding our Secure Operations Centre in Bolton and are looking for motivated ISOC Tier 1 Engineers to join our growing team. This is an ideal role for individuals at the start of their networking or security careers who want hands‑on exposure within a fast‑paced environment, structured training, and a clear path to progress into Tier 2 and beyond.

If you\’re passionate about technology, eager to learn, and ready to take the first step in a SOC/NOC career, we want to hear from you.

Key Responsibilities

• Provide 1st line triage, investigation, and resolution of network and security alerts
• Monitor and support customer environments including routers, switches, firewalls, and related tools
• Escalate issues to Tier 2 engineers where required
• Work closely with customers and internal teams to ensure timely updates and high‑quality service
• Maintain accurate incident records and contribute to service improvement
• Participate in a 24/7 shift rota, including weekends, bank holidays, and on‑call cover
• Engage in structured learning and certification programmes to build towards Tier 2 responsibilities

Skills and Experience Required

• A strong interest in networking or cyber security-formal study or self-learning welcomed
• CCN…