Customer Service Agent

Customer Service Professional required in Ripley! Location: Ripley, Derbyshire – With the ability to work from our Telford office once every six weeks (you must have a valid driving license and access to your own car). Salary: £26,500 per annum + £1,000 bonus Full Time, Permanent (37.5 hours per week, 8:30am – 5:00pm, Monday to Friday office based) About the Role: Are you passionate about delivering exceptional customer service and have a knack for managing orders from start to finish? SF Recruitment are working in partnership with a fantastic business in Ripley who are seeking a proactive Customer Service Agent to join their dynamic team. In this role, you will ensure that every customer order is processed with precision and care, maintaining a high level of service excellence that keeps customers coming back. What You\’ll Do: Manage a dedicated customer base, ensuring every order, inquiry, and request (including quotations and sample requests) is handled quickly and accurately. Manage the end-to-end order function by processing incoming orders using dedicated systems, ensuring clear communication with customers throughout the order lifecycle. Manage debit/credit notes, proforma invoicing, and account status updates to keep customers fully informed. Effectively manage complaint…