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- Tasks: Develop and improve laser cutting applications while providing customer support and on-site repairs.
- Company: Join a dynamic team at a leading laser technology company.
- Benefits: Competitive salary, hands-on experience, and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts who love solving problems and working with cutting-edge machines.
- Qualifications: Degree in Electrical Engineering and a passion for problem-solving.
- Other info: Exciting role with a mix of office, factory, and customer site work.
The predicted salary is between 25000 - 35000 £ per year.
We are seeking a motivated engineer with an electrical / electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between:
- Developing and improving laser cutting applications
- Answering customer service calls and diagnosing problems remotely
- Working in our factory to commission new laser machines and support production and process development
- Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line
- Visiting customer sites to repair, maintain and commission laser machines
Key Responsibilities
- Responsible for developing and improving laser cutting applications
- Provide phone-based customer support: receive service calls, diagnose issues, guide customers, and determine when a field visit is required
- When required, travel to customer sites to conduct on-site repairs, maintenance, upgrades and commissioning of laser equipment
- Commission new machines in the factory: setup, calibration, acceptance testing, handover to production
- Learn and document the differences between legacy laser systems and new-generation machines, their physical design, control systems and maintenance regimes
- Collaborate with production and manufacturing teams to support process development for both current and future product lines
- Actively contribute to product advancement through feedback, testing and continuous improvement initiatives
- Interface with customers to understand their application needs and provide technical support and advice
- Assist in developing installation, operation and maintenance procedures and technical documentation
- Work with cross-functional teams (engineering, manufacturing, service, sales) to drive continuous improvement of service offerings and product usability
Required Qualifications & Traits
- Bachelor's degree in Electrical or Electrotechnical Engineering (or equivalent)
- 0 to 2 years of relevant engineering experience
- Strong problem-solving aptitude: you genuinely enjoy fixing things as a hobby, tinkering, taking machines apart and understanding them
- Quick learner who enjoys solving problems and diving into machine systems
- Comfortable speaking with customers: good interpersonal and communication skills, able to explain technical issues in an understandable way
- Willingness to travel to customer sites and work in production environments
- Enthusiasm for learning both the physical/mechanical side and the electrical / PLC side of laser systems
Desired Traits
- Proactive, curious and hands-on: you not only fix things in your free time, but you also want to be an "engineer" outside work too
- Customer-friendly: you enjoy engaging with customers to understand their issues and help them resolve problems
- Process-oriented mindset: you see opportunities to improve how machines are commissioned, maintained, or upgraded
- A committed team player who works well across functions and shares knowledge
Why Join Us?
You will join a team where the service function is evolving and a strong product-knowledge engineer is needed. You will build deep expertise across a range of laser systems, from older machines in the field to the latest generation models in the factory. The mix of customer-facing service support, on-site field work and production commissioning gives you a varied and challenging role - ideal for someone who loves machines and solving things.
Junior Applications Engineer in Newcastle upon Tyne employer: SF Recruitment (Leicester)
Contact Detail:
SF Recruitment (Leicester) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Applications Engineer in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent projects. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to problem-solving and customer service. Use examples from your experience to demonstrate your skills.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm.
We think you need these skills to ace Junior Applications Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical or electromechanical engineering degree and any relevant experience. We want to see how your skills match the role, so don’t be shy about showcasing your problem-solving abilities and hands-on experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Junior Applications Engineer role and how your background makes you a great fit. We love seeing enthusiasm and a genuine interest in laser systems.
Show Off Your Communication Skills: Since this role involves customer interaction, make sure to demonstrate your communication skills in your application. Whether it’s through your CV or cover letter, let us know how you can explain technical issues clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SF Recruitment (Leicester)
✨Know Your Stuff
Make sure you brush up on your knowledge of laser systems, both legacy and modern. Understand the key differences and be ready to discuss how you can contribute to product advancement. This will show that you're genuinely interested in the role and have done your homework.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully diagnosed and solved technical issues. Whether it's a project from university or a personal hobby, being able to articulate your problem-solving process will impress the interviewers.
✨Practice Customer Interaction
Since this role involves customer support, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with the idea of guiding customers through troubleshooting steps over the phone.
✨Be Ready to Discuss Travel and Hands-On Work
The job requires some travel and hands-on work in production environments. Be prepared to talk about your willingness to travel and share any relevant experiences where you've worked in similar settings. This will demonstrate your enthusiasm for the role and your proactive nature.
