Head of Account Management

Confidential Job Opportunity – Head of Account Management
Location: North Leicester | Hybrid: 2 days from home | Salary: Up to £65,000

Overview

SF Recruitment is partnering with a leading insurance and professional services business to recruit a Head of Account Management. We are seeking an experienced client-focused professional with a recruitment agency background and strong expertise in IR35 and contractor compliance. This senior role focuses on driving revenue growth, managing key client relationships, and leading a high-performing Account Management team.

Responsibilities

• Own and develop strategic B2B client relationships, acting as the senior point of contact.
• Drive revenue growth through cross-sell, up-sell, and account expansion.
• Lead, coach, and develop the Account Management team, embedding best practices in client engagement and commercial delivery.
• Implement consistent account management processes, including onboarding, reviews, and value reporting.
• Work closely with Professional Services and Service Delivery teams to ensure compliance and exceptional client outcomes, with a focus on IR35/off-payroll regulations.

What We\’re Looking For (Qualifications)

• Proven experience in senior account management or client success leadership, ideally within recruitment, managed services, or contingent workforce sectors.
• Strong expertise in IR35, contractor compliance, or employment tax, with the ability to guide clients and internal teams.
• Recruitment agency experience is highly preferred.
• Strong commercial acumen with a track record of growing revenue from existing clients.
• Experience leading and mentoring client-facing teams.
• Excellent communication, negotiation, and stakeholder management skills.
• Proficiency in CRM and reporting tools (Salesforce, Power BI).

Desirable

• Background in professional services, insurance, tax, or recruitment.
• Experience in commercial proposal development and client retention strategy.

Benefits

• Competitive salary up to £65,000
• Hybrid working (2 days from home)
• Funded private healthcare and non-contributory pension
• 25 days holiday plus bank holidays
• Wellbeing allowance and free parking

This is an exciting opportunity for a commercially astute, client-focused professional with recruitment agency experience and IR35 expertise to lead a key team within a growing insurance and professional services business.