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For Companies At a Glance
- Tasks: Manage client accounts and ensure exceptional service while growing account value.
- Company: Join Supplement Factory, a leading contract manufacturer for food supplements in Europe.
- Benefits: Enjoy a company pension scheme, free eye tests, and 22 days holiday plus bank holidays.
- Why this job: Be part of a dynamic team driving innovation and client success in the supplement industry.
- Qualifications: 5 years of experience in account or project management is required.
- Other info: Position based in Ashford, Kent; must be able to commute or relocate.
The predicted salary is between 24000 - 42000 £ per year.
About Us:
Supplement Factory stands tall as one of Europe\’s leaders in contract manufacturing for food supplements. Strategically nestled in Ashford, Kent, we\’re powered by a unique blend of innovation, investment in client success, and a fierce commitment to achievement. Join us and be the driving force behind our ambition to support clients in launching unparalleled supplement products on the global stage.
The Role:
We\’re looking for a proactive and adept Account Manager. This role is essential in building and ensuring successful long-term relationships with our clients.
- Manage a portfolio of existing accounts with the view of providing exceptional customer service and growing the overall account value.
- Work with clients to receive accurate forecasts and support them with lead times to ensure they have adequate available stock to meet their demand.
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisor relationships with key accounts and customer stakeholders.
- Ensure the timely and successful delivery of our products and services according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Discover opportunities to expand account value and work closely with BDMs to achieve this.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts). Work with clients to ensure the forecasts are accurate in line with budget.
- Prepare reports on account status.
- Collaborate with the sales team to identify and grow opportunities within the territory.
- Assist with challenging client requests or issue escalations as needed.
- Ensure artwork is up to date.
- Responsible for ensuring all internal documentation is accurate and approved by the client.
- Manage projects in line with set KPIs and agreed deadlines.
To be considered for this role you will require the following experience:
- 5 Years in account management or project management roles.
Benefits of this role include:
- Company Pension Scheme
- Free Eye Tests
- 22 Days Holiday + Bank Holidays
Job Type: Full-time
Ability to commute/relocate:
- Ashford: reliably commute or plan to relocate before starting work (required)
Experience:
- Account Management: 5 years (required)
- United Kingdom (required)
Salary: From £30,000.00 per year
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
Reference ID: ACMA
Required Skills:
Account Management, Project Management, Customer Service, Sales Management
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Account Manager employer: SF Recruitment Lab
Contact Detail:
SF Recruitment Lab Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the supplement industry and the specific challenges faced by contract manufacturers. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your understanding of the role.
✨Tip Number 2
Network with professionals in the account management and supplement manufacturing sectors. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous account management experiences in detail, focusing on how you've successfully built client relationships and managed projects. Use specific examples to illustrate your ability to meet KPIs and deliver results.
✨Tip Number 4
Research Supplement Factory's values and recent achievements. Tailoring your conversation to align with their mission and demonstrating your enthusiasm for contributing to their success can make a strong impression during the interview process.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in account management and project management. Use specific examples that demonstrate your ability to build long-lasting client relationships and manage accounts effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills align with their needs, particularly in customer service and sales management, and express your enthusiasm for contributing to their success.
Highlight Key Achievements: In your application, include quantifiable achievements from your previous roles. For instance, mention how you successfully increased account value or improved client satisfaction scores, as this will demonstrate your capability to excel in the Account Manager position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an Account Manager role.
How to prepare for a job interview at SF Recruitment Lab
✨Know Your Client
Before the interview, research Supplement Factory and its clients. Understand their products, values, and market position. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past account management or project management roles. Highlight how you've successfully built client relationships, managed accounts, and resolved issues. Use metrics to quantify your achievements where possible.
✨Demonstrate Proactivity
As an Account Manager, being proactive is key. Be ready to discuss how you've anticipated client needs in the past and how you plan to do so in this role. This shows that you can take initiative and drive success for both the company and its clients.
✨Prepare Questions
Have a list of thoughtful questions ready to ask during the interview. Inquire about the company's goals, challenges they face in account management, and how success is measured in this role. This not only shows your interest but also helps you assess if the company is the right fit for you.
