At a Glance
- Tasks: Lead and transform service operations in a growing industrial equipment business.
- Company: Ambitious company focused on growth in the packaging machinery sector.
- Benefits: Competitive salary, leadership role, and opportunity for significant impact.
- Other info: Join a dynamic team with a focus on operational excellence and safety.
- Why this job: Take ownership of a key service operation and drive strategic growth.
- Qualifications: Proven leadership in technical service operations and strong commercial acumen.
The predicted salary is between 56700 - 69300 £ per year.
An exciting opportunity has arisen for an experienced Head of Service Centre (Field Service) to lead and transform the service operations of a growing, ambitious business operating within the industrial equipment and packaging machinery sector.
Reporting directly to the COO, this is a senior leadership role with full responsibility for the performance, profitability and strategic development of the Service Division. The successful individual will lead a nationwide team of field service engineers and coordinators, driving operational excellence, recurring revenue growth and improved commercial performance.
With an ambitious acquisition and growth strategy, the business is looking for a commercially focused leader who can build a scalable, high-performing service operation.
Key Responsibilities
- Take full ownership of the Service Division P&L, driving revenue growth, profitability and EBITDA performance.
- Lead and develop nationwide field engineering and service coordination teams, improving productivity, utilisation and service delivery.
- Develop recurring revenue streams through preventative maintenance programmes, long-term service contracts and premium support offerings.
- Implement operational improvements, performance KPIs and digital systems to enhance efficiency and customer satisfaction.
- Support the integration of acquired businesses, standardising service processes and building a scalable operating model.
- Drive a strong health and safety culture while maintaining exceptional service standards and customer relationships.
Experience Required
- Proven leadership experience within technical service operations, ideally managing nationwide field engineering teams.
- Strong commercial acumen with demonstrable experience managing a service P&L and delivering profitable growth.
- Track record of developing recurring revenue through service contracts and maintenance programmes.
- Experience driving operational transformation, implementing KPIs and improving service performance.
- Background in packaging machinery, industrial equipment, automation, manufacturing technology or engineering services would be advantageous.
- A hands-on, commercially driven leadership style with the ability to operate strategically and deliver measurable results.
This is an excellent opportunity to take ownership of a significant service operation and play a central role in the continued growth and development of an ambitious business.
Head of Service Centre (Field Service) in Yorkshire employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic and entrepreneurial work culture that prioritises employee development and impact. With ambitious growth plans and a commitment to investing in its people, this Private Equity backed business provides unique opportunities for career advancement, particularly for finance professionals looking to transition into leadership roles. The hybrid working model further enhances work-life balance, making it an attractive place for talented individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Service Centre (Field Service) in Yorkshire
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Head of Service Centre (Field Service) at SF Partners!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like SF Partners or be willing to refer you for that Head of Service Centre (Field Service) position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from SF Partners who’s on the lookout for their next Head of Service Centre (Field Service) star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Head of Service Centre (Field Service) role at SF Partners!
We think you need these skills to ace Head of Service Centre (Field Service) in Yorkshire
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at SF Partners. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at SF Partners
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at SF Partners. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
