Customer Care Coordinator in Shirley

SF Partners are supporting an organisation in Solihull that are looking to recruit a Customer Care Administrator on a contract basis for 12 months. Salary: £24,000-£28,000 Working pattern: full time site based Responsibilities will include: - Ensure all reported defects are recorded, actioned and closed out efficiently. - Accountable for defects received until the job is closed. - Complete all updates provided by site teams and Customer Care operatives and action as required. - Plan and coordinate works with the operational team. - Accountable for the daily movement of Customer Care operatives. - Maintain effective communication with customers to assist in the completion of works. - Follow up works effectively to ensure closure. - Communicate with the Technical team to close out drainage remedial works. - Update Contract Managers weekly to ensure follow-up on live defects. - Support Contract Managers with regular updates on outstanding works on live sites. - Provide regular feedback and communication on ongoing jobs to relevant persons. - Ensure good working relationships are created and maintained. - Provide effective communication and support to internal and external stakeholders to enable an efficient and productive service between offices, clients, customers, sites and subcontractors. - Ensure any concerns, complaints or issues are escalated to the Customer Care Manager. - Raise invoices, collate supporting documentation and submit these to the relevant client following completion of chargeable works. - Chase outstanding debt with clients. - Maintain weekly reports for clients, providing updates on outstanding works. - Communicate with the Commercial team and follow up on outstanding pricing and defect-related queries