At a Glance
- Tasks: Manage customer accounts, chase outstanding balances, and resolve queries in a fast-paced environment.
- Company: Join a large, well-established business with a strong credit function.
- Benefits: Enjoy 25 days annual leave, strong benefits, and the option to purchase extra days.
- Other info: Long-term contract opportunity with excellent career growth potential.
- Why this job: Make a visible impact while building relationships and improving processes.
- Qualifications: Experience in credit control, strong negotiation skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
Are you a confident Credit Controller who enjoys a fast-paced ledger, regular customer contact and the balance between protecting cash while keeping the business moving? This is a long-term contract opportunity within a large, well-established business, supporting a busy credit function where relationship management, commercial judgement and strong collections activity are key. You'll be working closely with operational teams and customers to manage outstanding balances, resolve queries and ensure orders are reviewed and released in line with agreed processes.
What You'll Be Doing
- Managing a portfolio of customer accounts, chasing outstanding balances across multiple debt streams
- Building strong working relationships with internal operations teams and external customers
- Reviewing held and referred orders, ensuring decisions are made promptly and within cut-off times
- Taking a firm but fair approach with challenging accounts, escalating where needed
- Reviewing payment terms, credit limits, refer accounts and account activity
- Identifying incoming payments, updating system notes and maintaining accurate account records
- Promoting direct debit and self-serve options to improve customer processes and payment behaviour
- Issuing formal letters and supporting escalation activity where required
- Logging, tracking and resolving queries through internal systems
- Working to daily outbound call targets and wider departmental goals
- Attending regular debt review meetings with operational stakeholders
What You'll Bring
- Previous experience within a credit control team
- Confident telephone manner with the ability to handle challenging conversations professionally
- Strong negotiation skills with a firm but customer-focused approach
- Good numerical, analytical and organisational skills
- Ability to build relationships and influence stakeholders at different levels
- Strong attention to detail when updating notes, queries and account records
- Experience using Navision would be advantageous, but is not essential
- A proactive mindset and willingness to improve processes where possible
What You'll Get in Return
- Long-term contract opportunity within a large, recognisable business
- 25 days annual leave plus bank holidays, with the option to purchase additional days
- Strong benefits package on offer
This role would suit a Credit Controller who is confident on the phone, enjoys working closely with internal teams and wants a busy, commercially focused position where they can make a visible impact.
Credit Controller in Shirley employer: SF Partners
Join a large, well-established business as a Credit Controller and enjoy a dynamic work environment that values relationship management and commercial judgement. With a strong benefits package, 25 days of annual leave plus bank holidays, and opportunities for professional growth, this role offers the chance to make a meaningful impact while working closely with both internal teams and customers. Experience a supportive culture that encourages proactive improvement and fosters strong connections across the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller in Shirley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for their team. Highlight your experience in managing customer accounts and your knack for building strong relationships.
✨Tip Number 3
Stay organised! Keep track of all the roles you apply for and follow up if you haven’t heard back. A polite nudge can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new opportunities that might just be the perfect fit for you. Plus, applying directly through us can give you a better chance of landing that dream job!
We think you need these skills to ace Credit Controller in Shirley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous credit control experience and any relevant achievements that show you can handle a fast-paced ledger.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Mention your confident telephone manner and strong negotiation skills, and how they align with our need for someone who can manage challenging conversations professionally.
Showcase Your Relationship Management Skills:In your application, emphasise your ability to build strong working relationships with both internal teams and external customers. We want to see examples of how you've successfully influenced stakeholders in the past.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity within our well-established business.
How to prepare for a job interview at SF Partners
✨Know Your Numbers
Brush up on your numerical and analytical skills before the interview. Be prepared to discuss how you've managed outstanding balances in the past and any specific metrics you've achieved. This will show that you understand the financial side of credit control.
✨Build Rapport
Since relationship management is key, think about how you can demonstrate your ability to build strong working relationships. Prepare examples of how you've successfully navigated challenging conversations with customers or internal teams, showcasing your negotiation skills.
✨Be Process Savvy
Familiarise yourself with common credit control processes and be ready to discuss how you've improved them in previous roles. Highlight any experience with systems like Navision, even if it's not essential, as it shows you're proactive and tech-savvy.
✨Prepare for Scenarios
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of situations where you've had to escalate issues or make tough decisions regarding payment terms and be ready to explain your thought process.
