At a Glance
- Tasks: Manage customer accounts, chase outstanding balances, and resolve queries in a fast-paced environment.
- Company: Join a large, well-established business with a strong credit control team.
- Benefits: Enjoy 25 days annual leave, strong benefits, and the option to purchase extra days.
- Other info: Long-term contract with excellent career growth opportunities.
- Why this job: Make a visible impact while building relationships and improving processes.
- Qualifications: Experience in credit control, strong negotiation skills, and a proactive mindset.
The predicted salary is between 30000 - 40000 £ per year.
Are you a confident Credit Controller who enjoys a fast-paced ledger, regular customer contact and the balance between protecting cash while keeping the business moving? This is a long-term contract opportunity within a large, well-established business, supporting a busy credit function where relationship management, commercial judgement and strong collections activity are key.
You'll be working closely with operational teams and customers to manage outstanding balances, resolve queries and ensure orders are reviewed and released in line with agreed processes.
What You’ll Be Doing- Managing a portfolio of customer accounts, chasing outstanding balances across multiple debt streams
- Building strong working relationships with internal operations teams and external customers
- Reviewing held and referred orders, ensuring decisions are made promptly and within cut-off times
- Taking a firm but fair approach with challenging accounts, escalating where needed
- Reviewing payment terms, credit limits, refer accounts and account activity
- Identifying incoming payments, updating system notes and maintaining accurate account records
- Promoting direct debit and self-serve options to improve customer processes and payment behaviour
- Issuing formal letters and supporting escalation activity where required
- Logging, tracking and resolving queries through internal systems
- Working to daily outbound call targets and wider departmental goals
- Attending regular debt review meetings with operational stakeholders
- Previous experience within a credit control team
- Confident telephone manner with the ability to handle challenging conversations professionally
- Strong negotiation skills with a firm but customer-focused approach
- Good numerical, analytical and organisational skills
- Ability to build relationships and influence stakeholders at different levels
- Strong attention to detail when updating notes, queries and account records
- Experience using Navision would be advantageous, but is not essential
- A proactive mindset and willingness to improve processes where possible
- Long-term contract opportunity within a large, recognisable business
- 25 days annual leave plus bank holidays, with the option to purchase additional days
- Strong benefits package on offer
This role would suit a Credit Controller who is confident on the phone, enjoys working closely with internal teams and wants a busy, commercially focused position where they can make a visible impact.
Credit Control Specialist. Job in Shirley LilyLifestyle Jobs employer: SF Partners
Join a well-established and recognisable business as a Credit Control Specialist in Shirley, where you will thrive in a dynamic work environment that values strong relationships and commercial judgement. With a robust benefits package, including 25 days of annual leave and opportunities for professional growth, this role offers the chance to make a significant impact while enjoying a supportive and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Control Specialist. Job in Shirley LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research LilyLifestyle and understand their values and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling challenging conversations, role-play with a friend or family member. This will boost your confidence and help you handle those tricky calls like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and ready to take on the challenge.
We think you need these skills to ace Credit Control Specialist. Job in Shirley LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Credit Control Specialist. Highlight your experience in managing customer accounts and any relevant skills like negotiation and relationship management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced role. Share specific examples of how you've successfully handled challenging accounts or improved processes in previous positions. Let us know what makes you tick!
Show Off Your Communication Skills:Since this role involves regular customer contact, it's crucial to demonstrate your confident telephone manner. In your application, mention any experiences where you've effectively managed difficult conversations or built strong relationships with clients. We love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team at StudySmarter!
How to prepare for a job interview at SF Partners
✨Know Your Numbers
Brush up on your numerical skills and be ready to discuss how you manage outstanding balances. Prepare examples of how you've successfully chased debts in the past, as this will show your analytical abilities and attention to detail.
✨Build Rapport
Since relationship management is key, think about how you can demonstrate your ability to build strong working relationships. Have a few anecdotes ready that showcase your experience in handling challenging conversations while maintaining a customer-focused approach.
✨Be Process Savvy
Familiarise yourself with common credit control processes and be prepared to discuss how you would handle specific scenarios, like reviewing held orders or escalating issues. This shows that you understand the importance of timely decision-making in a fast-paced environment.
✨Show Initiative
Highlight any proactive improvements you've made in previous roles. Whether it’s promoting direct debit options or streamlining processes, demonstrating a willingness to enhance efficiency will resonate well with the interviewers.
