At a Glance
- Tasks: Drive quality processes and ensure compliance with UK standards while collaborating across departments.
- Company: Join a forward-thinking company dedicated to continuous improvement and customer satisfaction.
- Benefits: Competitive salary, bonus scheme, share options, extra holidays, and pension plan.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by solving complex quality issues and enhancing customer experiences.
- Qualifications: Experience in quality management and strong analytical skills are essential.
The predicted salary is between 45000 - 50000 £ per year.
Are you an experienced Quality professional with a passion for continuous improvement, customer satisfaction and driving business excellence? We're looking for a proactive Quality Manager to join our team and take ownership of our quality processes, ensuring they meet both Group standards and UK regulatory requirements. This is a varied role where you'll work across multiple departments, managing quality risks, supporting customers, and driving improvements that protect both our business and our reputation. If you enjoy problem-solving, collaborating with stakeholders and making a real impact, we'd love to hear from you.
As Quality Manager, you'll be the key point of contact for escalated quality matters, working closely with customers, suppliers, insurers, legal representatives and internal teams to deliver timely, effective resolutions. You'll lead continuous improvement initiatives, monitor quality performance, and ensure our products and processes consistently meet the highest standards.
Key Responsibilities- Develop, maintain and continuously improve quality processes in line with Group standards and UK legislation.
- Ensure company-wide compliance with quality procedures and effectively manage any non-conformance.
- Oversee product quality approvals, including WRAS certification and compliance documentation.
- Support Product Management by verifying stock quality within the warehouse.
- Monitor product testing activities and ensure all documentation remains accurate and up to date.
- Manage escalated customer quality concerns from initial investigation through to resolution.
- Assess and prioritise quality issues, considering health and safety, financial, legal and reputational risk.
- Lead corrective and preventative action plans (CAPAs) to prevent repeat issues.
- Coordinate product recalls, retrofit programmes and quality communications while ensuring legal compliance.
- Maintain clear, accurate and accessible records of all quality-related matters.
- Build strong relationships with internal departments and external partners including insurers, legal advisers, technical specialists and suppliers.
- Support the Aftersales team with technical quality enquiries.
- Work collaboratively with Product Managers to resolve customer issues and improve product performance.
- Analyse quality data to identify trends and recurring issues.
- Produce meaningful KPI reports that drive business improvements.
- Chair regular Quality Review meetings to monitor actions, discuss ongoing concerns and minimise commercial risk.
- Champion a culture of continuous improvement across the business.
We're looking for someone who is analytical, customer-focused and confident managing complex quality issues.
You'll ideally have:
- Previous experience in a Quality Manager or Senior Quality role.
- Strong knowledge of quality management systems and continuous improvement methodologies.
- Excellent understanding of UK compliance requirements and product quality standards.
- Experience investigating quality concerns and implementing corrective actions.
- Strong problem-solving and analytical skills.
- Excellent communication skills with the ability to influence stakeholders at all levels.
- Experience working with cross-functional teams to deliver successful outcomes.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive approach and a commitment to delivering exceptional customer service.
In return we are able to offer a competitive renumeration package plus bonus, share scheme, additional holidays, pension.
Quality Compliance Officer employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Swadlincote, Derbyshire, where innovation and collaboration thrive. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while being part of a high-performing team dedicated to driving success. The company values operational excellence and provides a competitive salary, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Compliance Officer
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like SF Partners looking for candidates who are engaged and informed.
We think you need these skills to ace Quality Compliance Officer
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at SF Partners. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at SF Partners
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with SF Partners’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
