Part Time Customer Service Administrator

Customer Service Administrator Location: Wigston Salary: £28,000 FTE Hours: Monday to Friday, 08:30 – 12:30 or 09:00 – 13:00 SF Recruitment is working with a growing business in Wigston who are looking for a Customer Service Administrator to join their team on a part-time basis. This is a hands-on customer service and administration role, dealing with customers, processing orders and working closely with the manufacturing and despatch teams. The Role You’ll be responsible for: Handling incoming customer calls and enquiries Processing customer orders accurately and efficiently Checking orders before sending them to the manufacturing team Contacting customers to confirm order details where needed Managing and processing standing orders Setting up new customer accounts and ensuring paperwork is completed correctly Dealing with customer queries and resolving any issues Identifying potential sales opportunities and arranging sales visits where appropriate Keeping the daily diary up to date and preparing KPI reports Checking orders against the original customer request Working with the despatch team to make sure paperwork is returned promptly Following company procedures and maintaining accurate records About You We’re looking for someone with: Previous experience in a customer service or office-based role Good communication skills and a confident telephone manner Strong attention to detail Good IT and administration skills The ability to manage multiple tasks and prioritise your workload A practical and proactive approach to resolving problems What’s on Offer £28,000 FTE Monday to Friday, part-time hours 08:30 – 12:30 or 09:00 – 13:00 The opportunity to join a growing business A good work-life balance If you’re an experienced Customer Service Administrator looking for part-time hours, we’d love to hear from you