At a Glance
- Tasks: Manage customer accounts and identify growth opportunities while providing exceptional service.
- Company: Dynamic company focused on building long-term customer relationships.
- Benefits: Full-time role with potential for permanent position and professional development.
- Other info: Collaborative office environment with opportunities for personal and career growth.
- Why this job: Be at the heart of customer relationships and make a real impact.
- Qualifications: Experience in account management or business development, with strong attention to detail.
The predicted salary is between 38000 - 45000 £ per year.
Office-based - Mansfield
Full time, Monday-Friday
Temporary to Permanent Opportunity
SF Partners are looking for a proactive Administrator who loves to offer great customer service. This is essentially an Account Manager position who doesn’t just manage accounts - they add value. Someone who spots opportunities others miss, cares deeply about detail, and takes pride in building long-term customer relationships.
This is an office-based role for a commercially minded individual who enjoys balancing relationship management with business growth, and who understands that the small details make a big difference. You’ll sit at the heart of our customer relationships, responsible for nurturing existing accounts while identifying new opportunities to grow them. You’ll work closely with internal teams to ensure accuracy, consistency and excellent service at every touchpoint.
Key responsibilities include:
- Managing and developing a portfolio of customer accounts
- Identifying upsell, cross-sell and new business opportunities
- Preparing accurate quotations, proposals and follow-ups
- Maintaining detailed and up-to-date CRM records
- Liaising with internal teams to ensure fulfilment is seamless
- Proactively adding value for customers through insight, ideas and solutions
- Ensuring all communications, pricing and documentation are precise and professional
About You
- Has experience in business development, account management or a similar commercial role
- Has a keen eye for detail and takes pride in getting things right
- Is confident, organised, and professional in written and verbal communication
- Enjoys building trust-based relationships rather than transactional sales
- Is commercially aware and naturally spots opportunities for improvement
- Is comfortable working in an office-based environment and collaborating with colleagues
- Takes ownership and follows tasks through to completion
If you’re someone who enjoys adding value, notices the details others overlook, and takes pride in doing a great job, we’d love to hear from you.
Customer Service Advisor in Mansfield employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Swadlincote, Derbyshire, where innovation and collaboration thrive. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while being part of a high-performing team dedicated to driving success. The company values operational excellence and provides a competitive salary, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Mansfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SF Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SF Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SF Partners:Your cover letter is your chance to shine! Tell us why you want to work at SF Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SF Partners!
How to prepare for a job interview at SF Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
