At a Glance
- Tasks: Lead a dynamic contact centre team and drive performance improvements.
- Company: Join a forward-thinking organisation with ambitious growth plans.
- Benefits: Competitive salary, hybrid working, and a supportive work environment.
- Other info: Exciting opportunity for career growth in a performance-driven setting.
- Why this job: Make a real difference in customers' lives while advancing your career.
- Qualifications: Experience in operations management and strong analytical skills.
The predicted salary is between 60000 - 60000 £ per year.
- Senior Operations Manager – Contact Centre 6-Month Fixed Term Contract – Maternity
- Cover
Salary: £60,000 Hybrid: 2–3 days per week in the office 35 hours per week SF Partners are exclusively partnering with a fantastic business for an experienced Senior Operations Manager to join a large, performance-driven contact centre operation on a 6-month FTC.
We are looking for someone who can quickly understand the operation, get underneath the data and identify where improvements can be made – then work through their management team to deliver a genuine and sustainable step change in performance.
You'll be joining an established organisation at an exciting point in its journey, with ambitious plans for the future.
You'll have the opportunity to make a visible impact while leading an operation that supports customers who can often be experiencing difficult and vulnerable circumstances.
The Role Reporting into the Senior Operations Manager, you'll take responsibility for a key area of the customer acquisition operation, leading through approximately 4–6 Team Managers.
The operation supports customers from their initial enquiry through assessment and into the most appropriate solution for their circumstances, across both telephone and digital channels.
You'll have responsibility for driving operational performance, ensuring KPIs are achieved and using data and insight to understand what's wor...
Senior Contact Centre Manager in Lincolnshire employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Swadlincote, Derbyshire, where innovation and collaboration thrive. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while being part of a high-performing team dedicated to driving success. The company values operational excellence and provides a competitive salary, making it an attractive place for those seeking meaningful and rewarding employment.
