At a Glance
- Tasks: Lead a dynamic customer service team and ensure exceptional experiences for clients.
- Company: Join a growing business focused on outstanding customer service.
- Benefits: Competitive salary, permanent position, and opportunities for career growth.
- Other info: Collaborative environment with a focus on operational excellence.
- Why this job: Make a real impact by enhancing customer relationships and driving team success.
- Qualifications: Proven experience in customer service management and team leadership skills.
The predicted salary is between 37800 - 46200 £ per year.
EXCLUSIVE ROLE Customer Service Manager Full Time £35,000 Permanent Leicestershire Are you an accomplished Customer Service Manager who excels at leading teams, overcoming challenges, and delivering exceptional customer experiences?
SF Partners are seeking a proactive and organised Customer Service Manager to join a growing business, playing a crucial role in ensuring customers receive outstanding service from initial enquiry through to completion.
This varied role combines people management, operational planning, and customer relationship management, with a focus on identifying opportunities to increase revenue from existing clients.
You will lead a small customer service team, ensuring installations, servicing, and breakdowns are scheduled efficiently to provide a seamless customer journey.
Close collaboration with the Operations and Technical teams is essential to maximise engineering resources, resolve issues swiftly, and ensure work is completed correctly the first time.
Alongside operational duties, you will build strong customer relationships, prepare quotations, identify opportunities for additional work, and support customer retention through exemplary service.
Key Responsibilities Lead, coach, and support the Customer Service team to achieve high performance.
Deliver an outstanding customer experience with a right-first-time approach.
Man...
Customer Service Manager in Leicester employer: SF Partners
SF Partners is an exceptional employer, offering a dynamic work environment in Swadlincote, Derbyshire, where innovation and collaboration thrive. With a strong focus on professional development, employees are encouraged to grow their skills and advance their careers while being part of a high-performing team dedicated to driving success. The company values operational excellence and provides a competitive salary, making it an attractive place for those seeking meaningful and rewarding employment.
